Logos crash on startup

I apologize if I have not placed this in the correct thread. I was working on one of my layouts and I was transferring a panel to another part of the screen when Logos just stopped working. it froze and crashed. Now whenever I open Logos it opens to that same layout and crashes again. I have no idea how to fix this. As soon as Logos opens, it goes to that layout and crashes. I'm hoping I don't have to reinstall this! Tongue Tied

Many thanks,

Scot+

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Graham Criddle

Hi Scot

Sorry to hear you are having problems.

Which platform are you using (Windows / Mac) and which version of the Logos application are you running?

Try opening to a blank layout - details in the Help File - and see if that gets you working again. This will stop you going to the layout which seems to be causing the crash - which may be corrupted.

Please don't reinstall - that might not fix anything.

If the problem persists please enable diagnostic logging and post logs in a reply to this thread. Details at https://wiki.logos.com/Diagnostic_Logging

Scot Wright

Thank you Graham for your reply. I'm using the windows 10 platform and I'm running the latest version of Logos. I can't seem to open to a blank layout. Logos immediately goes to that corrupted layout and crashes. It will not allow me to do anything else. I'll have to look at the link you provided. I have no idea how to do logs or anything like that.

Blessings,

Scot+

Graham Criddle

I'm using the windows 10 platform

The helpfile says - for Windows:

hold the Ctrl key down as you double click the Logos shortcut, and continue to hold it down until the Sign In window appears.

To open to blank layout, select the Blank Layout box before clicking on the Sign in button.

If you hold the Ctrl key down in that way do you get the Sign in window? If so, do you get the "Blank Layout" box to select?

. I'll have to look at the link you provided. I have no idea how to do logs or anything like that.

For Windows specifically - have a look at https://www.logos.com/support/windows/report-problem and if you have a problem with step 1, use step 4 to enable logging and then try and restart Logos.

Scot Wright

Hi Graham,

Again thanks for the help and apologies for the late reply. I have been traveling back from Kenya where I first contacted you.

The problem seems to have miraculously corrected itself. As you recall, every time I clicked on the Logos icon to start the program it would immediately open to the corrupted layout and then quickly crash. From that vantage point I couldn't get to a blank layout and I wondered how I was going to get around this. So I clicked on the help link in your note to me to explore further. When I did it opened my Logos program to the help file but more than that without the corrupted layout! Not wanting to look a gift horse in the mouth, I got to the blank screen and then closed Logos to save that position. I was back in business!! Again thank you so much for your help!

Blessings,

Scot+

Scot Wright

Well Graham, I spoke too soon. The program now opens to a blank layout but now if I attempt to open any resources, the Logos program crashes. I'm not sure what to do at this point.

Scot+

Scot Wright

Graham,

Here are my logs, (hopefully) [:S]

Scot+8345.LogosCrash.zip

Dave Hooton

Not sure what is happening, but you appear to be opening ESV & ESV Study Bible in multiview. What happens if you open them individually?

Scot Wright

Hi Dave,

Thanks for your reply. In fact, I'm only trying to open the ESV by itself. The same thing happens when I try to open the NIV. Other resources seem to open fine, but many of my other Bibles such as the BHS, NA 28, LXX also crash the Logos program when I try to open them.

Scot+

Philana R. Crouch

This crash has been fixed in 7.7.