Logos 7.6 for Mac Cannot Export Sermon to PowerPoint

I cannot export my sermon to PowerPoint, either fully rendered or editable text. I simply get the error returned, 'Sorry! We were unable to export your sermon to PowerPoint'.

I can export Bible verses from a Bible via visual copy to PowerPoint.

Any ideas, please?

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iMac (21.5-inch, Late 2013) running MacOS Sierra 10.12.4

Logos 7 for Mac - 7.6.0.0027 (updated today, which suggests the update might be the problem)

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Captain Rob Westwood-Payne

5633.LogosLogs.robwestwood-payne.20170503-135757.zip

Here is the sample log taken whilst trying to export to PP

Philana R. Crouch

https://community.logos.com/discussion/comment/900137#Comment_900137

Hi Rob,

I've reproduced this and will write up a case.

Captain Rob Westwood-Payne

https://community.logos.com/discussion/comment/900160#Comment_900160

Thanks Philana.

Any clue on a timeline please? I'm hoping for some PP through Logos for Sunday's worship!

I've updated my Update Channel to Beta in the program in keen anticipation!

For your interest (and in case it helps), I have the same problem now on another Mac running 7.5.0045 - it appears 7.6 changes something in the Library which then infects the whole Library, regardless of the software version you are running.

Robert C. Beckman Jr.

https://community.logos.com/discussion/comment/900160#Comment_900160

I'm having the same issue. It's still Wednesday but as they say...Sunday's coming.

Thanks

Captain Rob Westwood-Payne

https://community.logos.com/discussion/comment/900171#Comment_900171

Quite!!

Philana R. Crouch

https://community.logos.com/discussion/comment/900163#Comment_900163

Thanks Philana.

Any clue on a timeline please? I'm hoping for some PP through Logos for Sunday's worship!

I've updated my Update Channel to Beta in the program in keen anticipation!

For your interest (and in case it helps), I have the same problem now on another Mac running 7.5.0045 - it appears 7.6 changes something in the Library which then infects the whole Library, regardless of the software version you are running.

Rob,

We're looking into this. We'll get it fixed as soon as possible.

Lourens de Jager

https://community.logos.com/discussion/comment/900174#Comment_900174

It's not just on Mac, I'm on Windows 10 and have the same problem.

Jacob Carpenter (Faithlife)

https://community.logos.com/discussion/comment/900175#Comment_900175

This error is related to a problem with a content delivery network we use. It's affecting more than just sermon export. We're working with the provider to resolve the issue quickly, and you can track this outage at http://status.faithlife.com/.

Captain Rob Westwood-Payne

https://community.logos.com/discussion/comment/900189#Comment_900189

Thanks Philana and Jacob for the updates.

Jacob - that makes sense, as I am sure I did manage to export a sermon to PowerPoint earlier in the day. It must have been before the outage.