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Customer Service:Hi this is Carla and I am sorry to hear of the trouble that you are having.

Floyd:What do I need to do?

Customer Service:This is a known issue that we are working to resolve and we apologize for the inconvenience to you. You can check the progress at www.status.faithlife.com to know when it is completed. At that time you can restart the software and the purchase should download for you at that time. We do not have an ETA on the completion of this and apologize that this is causing a disruption for you.

Customer Service:Your patience is appreciated during this outage.

Customer Service:You can check the progress at www.status.faithlife.com to know when it is completed.

Floyd:Sorry, we couldn't find that page.

Customer Service:Oh, no worries, we are happy to help.

Floyd:This site can’t be reached

www.status.faithlife.com refused to connect.

Customer Service:It appears that our server issues are growing, I am so sorry for that.

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Comments

Floyd Johnson

This page is fully formatted in my editor - but when I look at it in the forum all messages from me and from Custmer Service are merged into a single string. my books are unreadable and customer service is not helping.

Andrew Batishko

The correct link to view status is: http://status.faithlife.com

Floyd Johnson

https://community.logos.com/discussion/comment/900227#Comment_900227

The site shows "Operational", but my books are not licensed to me - am I missing something?

Beloved Amodeo

https://community.logos.com/discussion/comment/900226#Comment_900226

Floyd, I tried a variation of the url and it redirected me to a page from my isp there I found a hyperlink to the correct page for FL which informed me that as of the present time they are having an issue with a third party provider that they are in the process of resolving. Hope that helps. Feel your pain.

Edit:I of course yield to the information Andrew provides.

Floyd Johnson

https://community.logos.com/discussion/comment/900229#Comment_900229

I now see the note about having an issue with a third party provider has been resolved - but my installation of LOGOS still says I do not have licenses for my books (e.g. ESV).

JT (alabama24)

https://community.logos.com/discussion/comment/900232#Comment_900232

You are trying to download something? There is a current issue, which is unresolved. See Phlanas post in L7 forum.

Beloved Amodeo

https://community.logos.com/discussion/comment/900237#Comment_900237

Alabama, I was reluctant to wade into the deep end of the pool. But, considering Philana's post I think my instincts were on target. Floyd should try CTRL Start and that should resolve his issue, if I am reading "Update:" correctly.

JT (alabama24)

https://community.logos.com/discussion/comment/900239#Comment_900239

[Y]

Floyd Johnson

https://community.logos.com/discussion/comment/900239#Comment_900239

Floyd should try CTRL Start

What is CTRL Start?

JT (alabama24)

https://community.logos.com/discussion/comment/900276#Comment_900276

What is CTRL Start?

Not quite sure, but I would simply restart your computer.

Beloved Amodeo

https://community.logos.com/discussion/comment/900276#Comment_900276

What is CTRL Start?

Floyd,

If you open the app while holding down Ctrl the app opens to pop-up requesting email and password. This resets the app.

Floyd Johnson

https://community.logos.com/discussion/comment/900286#Comment_900286

What is CTRL Start?

Floyd,

If you open the app while holding down Ctrl the app opens to pop-up requesting email and password. This resets the app.

I 'ok give this a try when the library finished downloading and indexing - Probably tomorrow sometime.

Floyd Johnson

https://community.logos.com/discussion/comment/900286#Comment_900286

What is CTRL Start?

Floyd,

If you open the app while holding down Ctrl the app opens to pop-up requesting email and password. This resets the app.

I 'ok give this a try when the library finished downloading and indexing - Probably tomorrow sometime.

Dave Hooton

https://community.logos.com/discussion/comment/900286#Comment_900286

If you open the app while holding down Ctrl the app opens to pop-up requesting email and password. This resets the app.

No! It prevents the app from automatically opening to Homepage or your previous layout. If you choose to Sign In Logos opens to a blank layout, or you can choose to Work Offline.