Trouble indexing

Valerie Pobog

I bought a new Dell computer a couple months ago. These are the specs:

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MicrosoftInternetExplorer4

Dell

Studio XPS 1645

Intel(R) Core(TM) i7 CPU
Q820 @ 1.73 GHz 1.73 GHz

8.00 GB RAM

Windows 7 64 bit

I am having severe trouble with blue screen crashes occurring when Logos 4 is trying to index. When I stop the indexing, the problem does not occur. Here is the error message given:

'Display driver stopped responding and has recovered'

Please tell me how to upload a log file if this will help.

I'm very frustrated. New computer and seriously lagging performance while indexing.

Thanks, Valerie

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Comments

Rosie Perera

Sounds like your display driver is crashing. I would upgrade to the latest version of your display driver. Sometimes even brand new machines don't have the latest drivers on them.

Valerie Pobog

https://community.logos.com/discussion/comment/109290#Comment_109290

I did that and no go. I even had Dell on the line about it. And it only happens while Logos is indexing.

Rosie Perera

Please tell me how to upload a log file if this will help.

Here's how to turn on diagnostic logging: http://wiki.logos.com/Diagnostic_Logging

Once you've done that, restart Logos and allow it to start up indexing again, until you get the error message. Pause indexing and close Logos.

Now here's how to upload the log files that will have been generated: http://wiki.logos.com/Uploading_Logs

Valerie Pobog

https://community.logos.com/discussion/comment/109293#Comment_109293

Thank you Rosie. Because I turned on logging, the indexing happened without a hitch! LOL...I was waiting for it to happen again and it didn't. If it happens on my next episode of indexing I will log it.

Rosie Perera

https://community.logos.com/discussion/comment/109382#Comment_109382

Thank you Rosie. Because I turned on logging, the indexing happened without a hitch! LOL...I was waiting for it to happen again and it didn't. If it happens on my next episode of indexing I will log it.

Oh, it must have been a Heisenbug! [:D]