Here are my logs... I don't know what it is, but I suppose something is hosed somewhere. Any help would be appreciated.
6433.LogosLog-5-21-2017.zip
Bill that file shows no crashes. If you have an error log in your Logos folder, please attach that.
No error log was generated...
Did you grab the logs AFTER the crash but BEFORE you reopened the app?
In any case, please try uploading new logs.
Yes AFTER the crash but BEFORE I reopened the app... It was curious to me, too.
Is that possible?
Is what possible? Getting new logs? If that is your question, yes... with logging enabled, you will reopen Logos and allow it to crash again.
Your situation may be one which is best handled by FL directly. If you allow them to do so, they can control your computer and grab the necessary logs.
My question is is it possible for it to crash without making an error log?
Yes. If you see a dialog from Windows notifying you that Windows encountered an error or the application has stopped responding, etc., or if you Logos log files contain no error, you will find the crash information in Event Viewer.
https://wiki.logos.com/Windows_Troubleshooting#Logs_from_the_Event_Viewer
OK, thanks! I'll take a look. Because I did get a Windows error message.
App error -
Log Name: ApplicationSource: Application ErrorDate: 5/21/2017 6:31:15 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: MSIDescription:Faulting application name: Logos.exe, version: 7.6.0.27, time stamp: 0x59075a99Faulting module name: Libronix.DigitalLibrary.Resources.Native.dll, version: 7.6.0.27, time stamp: 0x59075a37Exception code: 0xc0000005Fault offset: 0x00000000001efb20Faulting process id: 0x41b8Faulting application start time: 0x01d2d275d2037dfeFaulting application path: C:\Users\bcook\AppData\Local\Logos\System\Logos.exeFaulting module path: C:\Users\bcook\AppData\Local\Logos\System\Libronix.DigitalLibrary.Resources.Native.dllReport Id: a2a4aac7-fc9d-4916-b4de-5e2302986160Faulting package full name: Faulting package-relative application ID: Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-05-21T22:31:15.780981800Z" /> <EventRecordID>33203</EventRecordID> <Channel>Application</Channel> <Computer>MSI</Computer> <Security /> </System> <EventData> <Data>Logos.exe</Data> <Data>7.6.0.27</Data> <Data>59075a99</Data> <Data>Libronix.DigitalLibrary.Resources.Native.dll</Data> <Data>7.6.0.27</Data> <Data>59075a37</Data> <Data>c0000005</Data> <Data>00000000001efb20</Data> <Data>41b8</Data> <Data>01d2d275d2037dfe</Data> <Data>C:\Users\bcook\AppData\Local\Logos\System\Logos.exe</Data> <Data>C:\Users\bcook\AppData\Local\Logos\System\Libronix.DigitalLibrary.Resources.Native.dll</Data> <Data>a2a4aac7-fc9d-4916-b4de-5e2302986160</Data> <Data> </Data> <Data> </Data> </EventData></Event>
.NET Error -
Log Name: ApplicationSource: .NET RuntimeDate: 5/21/2017 6:31:15 PMEvent ID: 1026Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: MSIDescription:Application: Logos.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.AccessViolationException at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.MarkupApplierWrapper_ApplyMarkup(Libronix.DigitalLibrary.Resources.Logos.SafeMarkupApplierWrapperHandle, Libronix.DigitalLibrary.Resources.Logos.SafeTextInsertMarkupCacheHandle) at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElementMarkupHelper.OnOffsetRangeLoaded(Int32, Int32) at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.LogosDisplayState_ReloadAtCurrentPosition(Libronix.DigitalLibrary.Resources.Logos.SafeLogosDisplayStateHandle) at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.OnReloadContent() at System.Windows.Threading.DispatcherTimer.FireTick(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager, Libronix.Utility.Scope) at LDLS4.OurApp.Main(System.String[])Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name=".NET Runtime" /> <EventID Qualifiers="0">1026</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-05-21T22:31:15.045905100Z" /> <EventRecordID>33202</EventRecordID> <Channel>Application</Channel> <Computer>MSI</Computer> <Security /> </System> <EventData> <Data>Application: Logos.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.AccessViolationException at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.MarkupApplierWrapper_ApplyMarkup(Libronix.DigitalLibrary.Resources.Logos.SafeMarkupApplierWrapperHandle, Libronix.DigitalLibrary.Resources.Logos.SafeTextInsertMarkupCacheHandle) at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElementMarkupHelper.OnOffsetRangeLoaded(Int32, Int32) at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.LogosDisplayState_ReloadAtCurrentPosition(Libronix.DigitalLibrary.Resources.Logos.SafeLogosDisplayStateHandle) at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.OnReloadContent() at System.Windows.Threading.DispatcherTimer.FireTick(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager, Libronix.Utility.Scope) at LDLS4.OurApp.Main(System.String[])</Data> </EventData></Event>
I did get a Windows error message.
I will have to let a windows techie take a look at that. In the meantime: have you tried loading to a blank layout? Press and hold the control key (I think!) immediately upon startup.
Hi Bill,
I'm sorry this is happening. Can you try some of the troubleshooting steps here? If that doesn't work, and you're not seeing a Logos.log file in your documents file when enabling logging as per this article, then please grab a set of EventViewer logs.
Event Logs:
After Logos crashes open the Event Viewer (see: http://windows.microsoft.com/en-us/windows/open-event-viewer#1TC=windows-7), and navigate to Windows Logs > Application. It might take a while for the window on the right to populate so please be patient. Once the window populates with events, look for error messages concurrent with the time the behavior occurred. Select the error messages and any adjacent messages together, right-click any of them, select “Save Selected Events,” choose a name where you’d like to save them, and click “Ok.”
See Also: https://community.logos.com/forums/p/133675/868806.aspx#868806
Well, I tried opening with blank layout and of course, it updated to 7.6 SR-1 at the same time... But, after that, all seems to be well. I worked a lot in Logos last night and no crash. So, maybe the update or the blank layout helped. Thanks to all of you.
So, maybe the update or the blank layout helped
If your layout became corrupted, or if there was a search causing problems, loading that layout may cause it to crash again. If so, try rebuilding the layout from scratch.
OK- it has been fine for several days. But, now it just crashed... No Logos Error, so I have attached the Windows Event Errors and there were two.
6740.WidowsError-6-4-2017.zip
Please advise...
If you are comfortable with the procedure, I would suggest following Bradley's Advice in the other discussion I referenced above:
Try to collect a crash dump, following the instructions at https://wiki.logos.com/ProcDump
Or contact Tech Support and have them reference this thread.
Oh goodie... So, the issue is not readily apparent by the Windows error logs?
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