Can you add a new purchase into an existing payment plan?

mab
mab Member Posts: 3,071 ✭✭✭
edited November 2024 in English Forum

I got a call from a sales rep about some items on sale. When I replied to him by email (twice) about adding one to an existing plan, he never followed up. I'm wondering if Faithlife no longer allows sale items on an existing  plan.

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Comments

  • Keith Pang
    Keith Pang Member Posts: 1,079 ✭✭✭

    I believe they do. I have done so before. 

    Keith Pang, PhD Check out my blog @ https://keithkpang.wixsite.com/magnifyingjesus

  • Carla S.
    Carla S. Member, Logos Employee Posts: 33

    Hi mab,

    We offer options to add to an existing payment plan, however there are limitations so not knowing the full extent of your conversation, it is difficult to say why your question was not answered.  I apologize that the sales rep did not continue to communicate with you further on this matter as they would be who you would need to work with to make these arrangements. If you do not hear from that rep shortly, feel free to email the Sales Department at sales@faithlife.com to have a rep look into this with you.  I hope that this information finds you well.

  • mab
    mab Member Posts: 3,071 ✭✭✭
    https://community.logos.com/discussion/comment/908143#Comment_908143

    Thanks Carla and Keith. I had done this before, so it puzzles me that I haven't heard back.Even if it isn't doable, at least I should have an answer stating that.

    The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

  • DAL
    DAL Member Posts: 10,837 ✭✭✭

    mab said:

    I got a call from a sales rep about some items on sale. When I replied to him by email (twice) about adding one to an existing plan, he never followed up. I'm wondering if Faithlife no longer allows sale items on an existing  plan.

    Can you share what those sale items were?

    DAL

  • mab
    mab Member Posts: 3,071 ✭✭✭
    https://community.logos.com/discussion/comment/908167#Comment_908167

    Problem resolved. The issue apparently wasn't the item I wanted, but the amount. It wasn't quite $100 which is the baseline for adding to an existing plan. I added another item from my wishlist and all is well. Now that I know that, I can plan accordingly.

    The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

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