FIX - crash right after opening Logos - all of my machines

George Allakhverdyan

If you were previously using Logos4 whether on one pc or multiple, and now you experience a crash every time you log-in this is due to an issue that has been resolved for Beta 3, however I am working with the devs to figure out a work-around so you can keep testing in Beta 2. The issue is something you created like a shortcut to a custom guide, or something which you erased later is trying to sync up and in turn causes (in the logs) a LoadAppCommand failure, the only way to prevent this is to turn of sync'ing however we cannot send that command because Logos4 crashes. So I will keep this thread updated to let you know whether or not we can wipe your sync'ed documents in the back-end and let you continue testing, in the mean time, if you are experiencing this, please write here if you have some documents you cannot lose, in which case you will have to wait until Beta 3.

George Allakhverdyan

George Allakhverdyan said:

If you were previously using Logos4 whether on one pc or multiple, and now you experience a crash every time you log-in this is due to an issue that has been resolved for Beta 3, however I am working with the devs to figure out a work-around so you can keep testing in Beta 2. The issue is something you created like a shortcut to a custom guide, or something which you erased later is trying to sync up and in turn causes (in the logs) a LoadAppCommand failure, the only way to prevent this is to turn of sync'ing however we cannot send that command because Logos4 crashes. So I will keep this thread updated to let you know whether or not we can wipe your sync'ed documents in the back-end and let you continue testing, in the mean time, if you are experiencing this, please write here if you have some documents you cannot lose, in which case you will have to wait until Beta 3.

No need to wait until Beta3! Here is the fix. Please navigate to your Logos4 App folder

XP - C:\Documents and Settings\<user>\Local Settings\Application Data\Logos4\

Vista/win7 - C:\Users\<user>\AppData\Local\Logos4\

And then going into your Data\<random_string>\HistoryManager folder, erase history.db.

And then also from Documents\<random_string>\ShortcutsManager folder, erase your shortcuts.db

TCBlack

https://community.logos.com/discussion/comment/11438#Comment_11438

You guys rock!