Indexer stopped downloading - A16a

Hi,

I am trying to install Logos 4 Mac into another Macbook. I have installed A16a by downloading the file from Logos. When I open Logos 4, it shows the indexer on the menu bar. It shows that it is downloading 800 over MB of data. It will run for a short while, sometime showing progress of 1 to 2 % but sometime none and the indexer will disappear. I have attached the log report.

It all goes all well with the first Macbook. I have 488 resources in the first Macbook but only 456 resources in the second Macbook (macbook having problem).

Please advise,

4353.Archive.zip

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Thomas Ball

Joe:

There are a few things I'd like you to try, and I have a few questions. How are you connected to the internet both within your home and from your home to the larger web (WIFI network, Satallite, Cable, etc)?

Close Logos 4 and go to UserFolder/library/Application Support/Data/uniquefolder.xxx/DownloadManager/. Once there delete the DownloadManager.db file.
Then go to serFolder/library/Application Support/Data/uniquefolder.xxx/UpdateManager/ and delete the Updates.db file.

Then reopen Logos4 and type "update resources" in the command bar and hit enter. Repost your results. Thank you.

Joe Heng

https://community.logos.com/discussion/comment/112916#Comment_112916

Hi Tommy,

Thanks for your reply. I connected to the bible college network. I have another mac. it connects to the same network and downloads the resources with no issue. I followed your instruction and deleted the two files as mentioned. It shows the indexer/download icon briefly and it disappears.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/113351#Comment_113351

Indexer/download icon disappears when work complete or indexer process crashes. If crash, please post logs (for Logos dev's or adventurous users).

Keep Smiling [:)]

Joe Heng

https://community.logos.com/discussion/comment/113436#Comment_113436

Hi, Thanks for your reply. The bug report is as attached above (in my initial post). I was following Tommy's instruction and was giving feedback to his respond. Is there a need to repost the log file after I have followed Tommy's instruction?

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/113466#Comment_113466

Hi, Thanks for your reply. The bug report is as attached above (in my initial post). I was following Tommy's instruction and was giving feedback to his respond. Is there a need to repost the log file after I have followed Tommy's instruction?

Repost => depends on log file contents - if something new, posting logs good idea. Near bottom of Indexer.log is a crash downloading EBC10.logos4 resource:

04/01/2010 10:02:46 | DEBUG | 4 | DownloadJob | Issuing HTTP HEAD request for 'http://resources.assets.logos.com/lls_ebc10/2010-03-09T19_50_53Z/EBC10.logos4'.

Unhandled Exception: System.Runtime.InteropServices.COMException (0x8000ffff):

Since A17 released yesterday, wonder if resource still crashing download job ?

Keep Smiling [:)]

Thomas Ball

https://community.logos.com/discussion/comment/113466#Comment_113466

Hey Joe:

I'm reporting this as a bug. When I find anything else I'll post here.

Tom Philpot (Faithlife)

I am trying to install Logos 4 Mac into another Macbook.

Joe,

Are you still seeing problems with your download/install?

Joe Heng

https://community.logos.com/discussion/comment/153470#Comment_153470

Thanks for your reply. I have since move on to Beta 2. It is working great on both macbook.