Bug: Synchronization Error

Don Urquhart

All morning I have noticed the red exclamation in the sync circle with a message "An error occurred during synchronization". I also noticed that a blue circle with a "1" flashes for a second just before the red exclamation comes up. I deleted a visual filter and a recent note but this did not fix the problem.

I am running Windows 10 with Logos 7.8.0.0037

Thanks. Here are the logs:

47706.Logos Log Files.zip

Dave Hooton

Don Urquhart said:

I deleted a visual filter and a recent note but this did not fix the problem.

The error concerns two Visual filters, usually the last two you changed/created. Try deleting one more.

Don Urquhart

https://community.logos.com/discussion/comment/915089#Comment_915089

Well, I ended up deleting all my Visual Filters (not a lot), but still am getting the error message. Here are the new logs:

5353.Logos Log Files.zip

Dave Hooton

https://community.logos.com/discussion/comment/915137#Comment_915137

Don Urquhart said:

Well, I ended up deleting all my Visual Filters (not a lot),

Then try deleting the folder C:\Users\donur\AppData\Local\Logos\Documents\zbdvntjv.nji\Documents\VisualFilter.

If that fails we have to wait for Faithlife to diagnose it.

Don Urquhart

https://community.logos.com/discussion/comment/915207#Comment_915207

Thanks Dave, that seemed to do it!