Kudos to all your forum users who provide answers! You do an amazing job!

I just got off the phone with Customer Service. (The wait times have gone down significantly, by the way. Down to 10-15 minutes from over 30 minutes about a month ago.)

While I was on hold, I heard this message among the rotation of messages. It's relatively new:

"If you would prefer not to remain on hold, we have an active group of users in our community forum who do an amazing job helping new users and answering questions."

Find more posts tagged with

Comments

Dave Hooton

Thanks for reporting that, Rosie

Rev. D.

I actually just realized that I've never called Customer Service once for any kind of assistance with Logos 4 related issues. I've just posted the issue/question in the forums and my wonderful sisters and brothers in Christ have helped me. I've actually been able to help a few people, which is kind of scary!

Bravo to the forums!

Christina

Lynden O. Williams

https://community.logos.com/discussion/comment/113167#Comment_113167

I read the forums on a regular basis, and post every now and then. I have learned a lot. In my Church they look to me to assist when they encounter problems. I am indebted to forum users for a lot of what I know.

Thanks for all of your hard work. It is greatly appreciated.

Rosie Perera

https://community.logos.com/discussion/comment/113167#Comment_113167

I actually just realized that I've never called Customer Service once for any kind of assistance with Logos 4 related issues. I've just posted the issue/question in the forums and my wonderful sisters and brothers in Christ have helped me. I've actually been able to help a few people, which is kind of scary!

I've usually never had to call Customer Service, but there are a few things that people on the forums can't help me with, like getting a refund when I accidentally purchase something I've already got in my library (that's what this call was about). [:$]

And why is it scary that you've been able to help people? I think that's terrific. It just shows that we are all on a sort of stairway of learning. No matter what step you're on, there's bound to be someone on a lower step that you can help up to where you are, even as you're reaching up to those on higher steps for assistance in your progress up towards the top. And none of us will ever reach the very top, since Logos is continuing to add new steps as we go along. [:)]