Logos Shuts Down When Changing Layouts
When I try to change to a saved layout, the program shuts down. Here are the logs.
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It appears that the layout is corrupt. Restart Logos to a blank layout (hold CMD key) and try another layout.
Dave
===Windows 11 & Android 13
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I'm using Mac. I contacted Logos tech and they did a screen share and could make no progress. They said the problem was with a program called mono and suggested I contact Apple tech which I did. There was nothing they could do because mono was not an Apple product. I hope some one has a simple solution for this problem.
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Did you try Dave's suggestion?
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Randall Cue said:
They said the problem was with a program called mono and suggested I contact Apple tech which I did. There was nothing they could do because mono was not an Apple product.
The Logos/Faithlife Tech got it wrong. If my suggestion didn't work go back to Customer Service and another Tech!
Dave
===Windows 11 & Android 13
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Thanks Dave, that seems to have been the problem.
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Still crashes if I try to "close all panels." It is my Old Testament layouts that seemed to have caused the crashes, but I cannot figure out why.
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Randall Cue said:
It is my Old Testament layouts that seemed...
It's best to rebuild the layout(s). If it still crashes then upload logs as before.
Dave
===Windows 11 & Android 13
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Dave Hooton said:
It's best to rebuild the layout(s). If it still crashes then upload logs as before.
I hate to appear so ignorant, but what do you mean by rebuild the layout? Is there a command to enter into the command bar or do I just start from scratch making a layout? Thanks Dave.
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Randall Cue said:
do I just start from scratch making a layout?
yes. Sometimes a layout will become corrupt, so it is best to "start from scratch."
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Thanks, Alabama.
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Randall Cue said:
Hey guys, it's happening again. Here are the logs
Was that last layout one you built from scratch?
Is there any reson your Startup is Most Recent Layout - any rather than Most Recent Layout - local? i.e. do you want the updated layout from another installation of Logos?
Dave
===Windows 11 & Android 13
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Yes the last layout was built from scratch. I didn't realize that I had my Startup set that way. I just changed it to local.
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Dave, I may have inadvertently opened an old layout when I was checking things. I have eliminated all of my old layouts and am only using two that I have built from scratch. I'll watch this closely and post logs if there is another shut down. Thanks to you, Alabama, and Graham for all of your help.
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I need to "publicly" thank Dave Hooton for his invaluable aid in solving my problem. He knew more that two levels of techs I spoke to at Logos. Graham Criddle and Alabama were also very helpful and encouraging. I hope all of you take advantage of the great help available on these forums.
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