Crash & Freeze

I had just opened the program,
- Clicked on Library Icon
- Began to type the resource I wanted
- Crashed (Sent report to MS)
- Frozen screen (Had to use Task Manager to end Program)

This freezing of screen has been happening quite a lot, but I thought it was because indexing was happening at the same time. This time, however, there was no indexing happening.
(Log File attached)

Logos4.log

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George Allakhverdyan

I had just opened the program,
- Clicked on Library Icon
- Began to type the resource I wanted
- Crashed (Sent report to MS)
- Frozen screen (Had to use Task Manager to end Program)

This freezing of screen has been happening quite a lot, but I thought it was because indexing was happening at the same time. This time, however, there was no indexing happening.
(Log File attached)

Hi the log file doesn't seem to show any crash information, can you reproduce this? Sometimes the program doesn't get a chance to log the error it had and so the issue must be reproduced for us to resolve it, thanks.

Jim Fulford

George,

It did the exact same thing first thing this morning, I don't know if it will be in the log ... But, just now, I clicked the pronunciation icon and the system crashed. It allowed me to send a report to Microsoft but then froze. I had to use the task manager in Windows to end the process to get out of it. I've attached the log again. I will experiment with the first issue some more to see if the steps can be consistently replicated. Thanks.

Logos4.log

Jim Fulford

George,

It seems that no matter what, if I open the Library and begin to type something in, it will freeze & crash. I've tried many times and have sent the reports to Microsoft. This is new as of the last day or so because I have had no problem like this before. Any ideas how I can get the ability to view my library back? I have again included the newest log file. Thanks.

Logos4.log

George Allakhverdyan

George,

It seems that no matter what, if I open the Library and begin to type something in, it will freeze & crash. I've tried many times and have sent the reports to Microsoft. This is new as of the last day or so because I have had no problem like this before. Any ideas how I can get the ability to view my library back? I have again included the newest log file. Thanks.

Hi, looks like a problematic resource, we'll need some more details please download this (right-click -> save as) http://downloads.logos.com/LBS4/LDLS4InstallerTest/EnableLogging.js and run it, then reproduce this crash, and include both logos4.log and logos4indexer.log (you may zip them up), then we can narrow it down. If you wanna give it a shot with the already known problematic resources (list is incomplete) you may find them and move them, see http://community.logos.com/forums/t/1557.aspx, let me know if you have any questions.

Jim Fulford

I downloaded and ran the link above.
Started Logos
Clicked Library icon (opened Library window)
Typed "L" in the text box
Program froze (as before)
It did not ask me to send a report to Microsoft
I had to Crtl-Alt-Delete to get to the Task Manager to quite the process to stop it

I've attached the log files. Hope this helps. Thanks again for your help.

Logos4Indexer.log