A17 loads partial home page

Bob Deacon
Bob Deacon Member Posts: 653 ✭✭
edited November 2024 in English Forum

6607.Archive.zip

Here are the logs. A17 will load with a partial home page. The only thing on the home page is the "Welcome to Logos 4 Mac" on the left side of the page. You can do nothing else from that point. You have to do a force reboot to get out of it. A17 worked the very first time it was started. It has not worked at all since then. I have uninstalled and reinstalled A17 to no avail.

 

Bob

 

Bob Deacon

Ipad Air 2 (ios 9.7 (0014)

Windows 11 inside edition 

Samsung S23

Comments

  • Thomas Ball
    Thomas Ball Member, Logos Employee Posts: 3,261

    Bob

    Thank you for the logs. Could you try something for me? Well two things actually. First Delete the Logos4 app from you Application folder and reinstall it from the following link: http://www.logos.com/logos4mac

    Then could you move the homepage file out of its location to your desktop and reopen Logos4? The homepage is in the following location: (Users/userfolder/Library/Application Support/Logos4/Data/uniquefolder.xxx/HomePage)

    Move the folder that has a date on it out of the HomePage folder and reopen Logos4 and tell me if you get the same result. Thanks.

     

     

  • Bob Deacon
    Bob Deacon Member Posts: 653 ✭✭

    Tommy, I tried to post but could not find this post earlier. The strangest thing has happened. I tried once again this morning to start L4 just to see what, if anything different would happen and it did! L4 home page came up in its entirety and seems to function normally. I have no idea why but when I had the problem it was not getting the remaining data for the home page. Now it is working fine. I can still do these things if you think it is necessary or if it will help others. Just let me know. Thanks for looking at my logs and being considerate of this problem and thanks for all the hard work on Logos for Mac.

     

    Bob

    Bob Deacon

    Ipad Air 2 (ios 9.7 (0014)

    Windows 11 inside edition 

    Samsung S23

  • Thomas Ball
    Thomas Ball Member, Logos Employee Posts: 3,261

    Bob:

        Glad to know the issue has been resolved. Don't worry about my past instructions, I'm pretty sure I have everything I need. Thanks again.

     

  • Bob Deacon
    Bob Deacon Member Posts: 653 ✭✭

    Bob Deacon

    Ipad Air 2 (ios 9.7 (0014)

    Windows 11 inside edition 

    Samsung S23