Logos 7 keeps locking up

Hello, I’m currently using Logo version: 7.10.0.0019 on my Surface Pro . This version was working without issues before the recent windows 10 upgrade for:

Edition: Windows 10 Pro

Version: 1709

OS Build: 1629919

In response8015.Logos Log Files.zip to your email reply I have attached the log file.

Note: I cannot run the application for more than a few minutes before it stops responding.

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Graham Criddle

Hi Dino - and welcome to the forums

The last crash shown in LogosError.log is from 30th October while the Logos.log file is from 1st November and doesn't show any problem. Is it still crashing?

If so, it would be useful to get a set of logs with corresponding timestamps. Please upload a new set of logs after Logos has crashed and before starting it again

Graham

Dino

https://community.logos.com/discussion/comment/932597#Comment_932597

I just restarted using the control start method and this time instead of locking up and me forcing the application to close using task master I got the windows pop up. I've attached the new log.

Thanks

Dean1323.Logos Log Files.zip

Graham Criddle

https://community.logos.com/discussion/comment/932604#Comment_932604

I got the windows pop up

Sorry - do you mean you got a windows popup showing that Logos had crashed, or that it opened correctly?

I ask because there's no indication in the logs of a crash (after the 30th Oct)

If it is crashing please check the Windows Event logs to see if they provide any information (Logos may be crashing and not having the opportunity to update the log files). Details on doing this are at https://community.logos.com/forums/t/124126.aspx