An error occurred during synchronization

When Logos opens, at the top right there's a red exclamation mark with grey circular arrows around it. When I hover over it, I see the line "An error occurred during synchronization, please try again."

I have tried clicking this several times. Closed and reopened. Rebooted. Ignored for several weeks. Tried "Ctrl + " reopening to re sign-in to a blank layout. But the error remains.

I am now following: https://www.logos.com/support/windows/report-problem

What next?

5657.Logos Log Files.zip

Thanks!

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Comments

Dave Hooton

Hi Richard

It's an issue with your Visual Filters, so delete the folder C:\Users\richard\AppData\Local\Logos\Documents\1f3lbvz3.10z\Documents\VisualFilter\ and restart Logos.

Philana R. Crouch

Hi Richard
It's an issue with your Visual Filters, so delete the folder C:\Users\richard\AppData\Local\Logos\Documents\1f3lbvz3.10z\Documents\VisualFilter\ and restart Logos.

Hi Richard,
Deleting your Visual Filters documents will cause whatever data is not syncing to be lost. If you have not already deleted them and would prefer not to delete the documents, I can ask our team to investigate what is being rejected by the server. This will not be a quick fix. Please let me know and I can create a case.

Richard Gathard

https://community.logos.com/discussion/comment/934524#Comment_934524

Thanks Dave. Appreciate the fix. Seems good now.

Richard Gathard

https://community.logos.com/discussion/comment/934564#Comment_934564

Thanks Philana. I appreciate the offer, but I haven’t created anything significant recently so am happy to go for the blunt force fix.

Dave Hooton

https://community.logos.com/discussion/comment/934685#Comment_934685

I haven’t created anything significant recently so am happy to go for the blunt force fix.

Where I have gone in cautiously e.g. back out recent changes or delete the most recent Visual Filters you created, the response has indicated corruption in the database. So deleting it forces the server to sync good data to your computer (close to 100% of what you had).

Philana was right to come in with her offer and I'll go back to cautious mode or issue a caveat.