A handful of customers have been experiencing crashes when navigating to certain areas of Logos 7 on macOS.
These customers would experience a crash in:
Ask the Author Tool
Bible Browser Tool
Bible Senses Tool
Community Notes Tool
Text Comparison Tool
Courses Tool
Free Resource Preview for unowned books
Groups Tool
Home Page
Media Tool
Morph Grid Document
Reading Plan Document Overview view
Sermon Document
The customer or a third-party software may have enabled "Automatic Proxy Configuration." Deselecting that option in the Network settings of macOS will resolve the problem. We are working on a code solution to avoid such problems, but in the meantime if you are crashing at the above locations follow the instructions below:
1. Click the Apple icon in the top left corner.
2. Click "System Preferences."
3. Click "Network."
4. Click "Advanced."
5. Click "Proxies."
6. Deslect "Automatic Proxy Configurations" if it is selected.
7. Click "Apply" (if prompted).
7. Restart Logos 7.
Note: A third party application may have enabled this setting, and deselecting it may cause the application to not work properly.
Below is an excerpt from a log indicating this particular crash
NSUncaughtSystemExceptionException: Uncaught system exception: signal 5
Stack trace:
0 +[LoggingUtility logCrash:] [0x10de4bdd7 - MarshalUtility]
1 -[OurAppController exceptionHandler:shouldLogException:mask:] [0x10eab1a0e - ApplicationBundle]
2 -[NSExceptionHandler _handleException
] [0x7fff3e579eb9 - ExceptionHandling]
3 NSExceptionHandlerUncaughtSignalHandler [0x7fff3e579c9d - ExceptionHandling]
4 _sigtramp [0x7fff63d72f5a - libsystem_platform.dylib]
5 (null)
6 cef_time_delta [0x1184d79cf - Chromium Embedded Framework]
7 cef_time_delta [0x1185910cd - Chromium Embedded Framework]
8 KeychainReauthorizeIfNeededAtUpdate [0x1199a1dbc - Chromium Embedded Framework]
9 ChromeAppModeStart_v4 [0x118299519 - Chromium Embedded Framework]
10 ChromeAppModeStart_v4 [0x11829928d - Chromium Embedded Framework]
11 cef_initialize [0x116d39ec4 - Chromium Embedded Framework]
12 (wrapper managed-to-native) Xilium.CefGlue.Interop.libcef:initialize (Xilium.CefGlue.Interop.cef_main_args_t*,Xilium.CefGlue.Interop.cef_settings_t*,Xilium.CefGlue.Interop.cef_app_t*,void*) {0x7fccbd5ad298} + 0x6f (0x1472bd5d0 0x1472bd6c3) [0x7fcccbf138b0 - MonoHost]
13 Logos.WebBrowser.WebBrowserFactory:.ctor (Logos.WebBrowser.WebBrowserFactorySettings) {0x7fccd8312ab0} + 0x1240 (0x1472b7df0 0x1472b9218) [0x7fcccbf138b0 - MonoHost]
14 LDLS4.AppModel:CreateWebBrowserFactory () {0x7fcccdd95770} + 0x647 (0x1472b67d0 0x1472b7038) [0x7fcccbf138b0 - MonoHost]
