Bug: Automatic updates hasn't been working for a long time

This has been a problem for me for quite a while (definitely over a year), but it's minor in that I just use "Update Now." With 7.12, though, I decided to give it a few days to see if anything happened. I'm still on 7.11 SR2. I believe it's been over a week since 7.12 was released. My PC has been on with Logos running that entire time. It hasn't automatically updated.

Here are my settings:

There are no recent entries in my log files, and unfortunately I'm not in a situation to enable logs and wait for another overnight to see if they have anything useful.

But I did want to report this issue.

Thanks,

Donnie

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Comments

Thomas Ball

Your download between time is restricted from 1am to 7am. Logos must be open, and the computer can't already be asleep for it to download updates between those times.

Donnie Hale

https://community.logos.com/discussion/comment/948230#Comment_948230

Like I said, my PC was on the whole time, not asleep, with Logos open. At present, my PC uptime is 17 days, 8 hours.

Donnie

Thomas Ball

https://community.logos.com/discussion/comment/948244#Comment_948244

Can you start Logos with logging enabled over night, and post logs in the morning?

Windows | https://www.logos.com/support/windows/report-problem

Donnie Hale

https://community.logos.com/discussion/comment/949315#Comment_949315

I tried to start Logos to collect logs, per your request. When it restarted, it was on 7.12. There was no notification that there was a pending update for which I needed to restart Logos.

When 7.13 comes out, if the behavior persists, I'll try to collect logs and post them here.

Thanks for the response,

Donnie