Logos 7 Crashes when I try to open any of my documents (notes, clippings, passage list)

I needed to move my Logos 7 install from one drive to another. In accordance with the directions I found on a forum page, I uninstalled Logos and reinstalled on the new drive. Now if I try to open any of my user created documents like notes, clippings, passage lists, or even my user created layouts Logos 7 crashes. Any help would be appreciated. Thank you.

Tim D1881.LogosErrorandCrash.zip

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JT (alabama24)

In accordance with the directions I found on a forum page, I uninstalled Logos and reinstalled on the new drive.

There are probably 4-5 different methods. Which did you use?

I am not sure if the "techies" will have everything needed from the logs you already posted. It may be good for you to enable logging and post new ones, per the instructions in my signature line.

Tim Drushal

https://community.logos.com/discussion/comment/952205#Comment_952205

I downloaded the installer from Logos link provided with my purchase of Logos 7. I uninstalled the program using Revo Uninstaller. I ran the installer from the download location and proceeded with a custom install so that it would go to my program drive (D:) rather the OS drive (C:).

JT (alabama24)

https://community.logos.com/discussion/comment/952207#Comment_952207

Based upon your description, you are redownloading not only the engine (application), but also all of your resources and data files. Is that right? Are you sure they have all downloaded and indexed already? If so, please provide those logs for the techies.

Tim Drushal

https://community.logos.com/discussion/comment/952211#Comment_952211

I am fairly certain it was completed downloading and indexing. The indexing itself took quite some time. Also, the program is not indicating that it is downloading or indexing. The little blue circle in the upper right corner indicates 1 when I start the program and then disappears and the "sync circle" is not spinning.

Dave Hooton

https://community.logos.com/discussion/comment/952207#Comment_952207

I ran the installer from the download location and proceeded with a custom install so that it would go to my program drive (D:) rather the OS drive (C:).

It looks as though that happened, but please upload complete logs to provide more information.

Tim Drushal

https://community.logos.com/discussion/comment/952379#Comment_952379

Sure4670.Logos Log Files.zip

Dave Hooton

https://community.logos.com/discussion/comment/952497#Comment_952497

We'll need a response from Faithlife about this.

Philana R. Crouch

I needed to move my Logos 7 install from one drive to another. In accordance with the directions I found on a forum page, I uninstalled Logos and reinstalled on the new drive. Now if I try to open any of my user created documents like notes, clippings, passage lists, or even my user created layouts Logos 7 crashes. Any help would be appreciated. Thank you.

Tim D1881.LogosErrorandCrash.zip

Hi Tim,

I'm sorry you are having problems with your installation of Logos. I've asked our tech support team to reach out to you. They will be able to help you troubleshoot. They will connect with as soon as they are able.

Thomas Ball

https://community.logos.com/discussion/comment/952620#Comment_952620

Hi Tim,

I've emailed you about this.