What information do you need to track this down

MJ. Smith
MJ. Smith MVP Posts: 54,801
in Beta Desktop App Forum

Every other day or a bit more, Verbum crashes on me generating no error file nor error message in the logs. This can be very frustrating depending upon what I am doing at the time ... I've yet to see a pattern to them. What do I need to capture totrack the crash down?

Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

Comments

  • Thomas Ball
    Thomas Ball Member, Logos Employee Posts: 3,261

    Hi MJ,

    I'm sorry this is happening. I can send you some instructions on how to get a ProcDump, or connect to your machine and set it up for you. I'm going to contact you offline with more information.

     

  • David Ames
    David Ames Member Posts: 2,977 ✭✭✭

    To: MJ. Smith
    If you also have the same Logos Beta installed try ruining it with Set Verbum to yes. And try just that version for a few days.
    [[But remember that "Set Verbum to {Yes|No} – for Verbum preferences in Logos. Requires a restart."]]

    To any others that are also seeing this please so state here so we can know that you too are seeing this problem.

  • MJ. Smith
    MJ. Smith MVP Posts: 54,801
    https://community.logos.com/discussion/comment/955499#Comment_955499

    Thanks Tommy and David

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

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