We have been migrating Logos Now customers into Faithlife Connect and emailing information specific to each customer’s situation. While we’ve delivered messages to most Logos Now customers, there are a few segments of customers who may have not received any communication yet, and here’s a few reasons why that might be:
Reason #1: We didn’t auto-migrate Logos Now customers who had auto-renew turned off. If you had auto-renew turned off, and would like to be migrated into Faithlife Connect, please email customerservice@faithlife.com or call (888) 308-7621 to speak directly to a Customer Service Representative.
Reason #2: We had a good amount of “undeliverable" emails and our Customer Service team is diligently working on manually reaching out to each of those individuals with their specific information. If you fall into this category, be assured we will be in contact with you.
Reason #3: We also had a smaller number of customers that weren’t auto-migrated due to account issues which prevented migration. An example of one such issue would be an incomplete/expired billing profile. This category of issues will take us longer to work through as we identify each issue on the affected accounts and work through them one-by-one. We may reach out to you manually and resolve the issues.
Reason #4: The email may just be in your JUNK folder. It might be worth checking as some customers have reported that was their issue.
If you need something changed on your account, please email customerservice@faithlife.com or call (888) 308-7621 to speak directly to a Customer Service Representative.
