The textbox/inputbox to enter the reference is disabled
Hi,
I have Logos 7 Gold. I am trying to access it using https://app.logos.com.
I can open several resources real well. For example: KJV 1900, FSB, and Dictionary of Bible Themes.
When I open KJV 1900, I can navigate to any scripture reference by typing into the reference box. For example: John 3:16
But when I try to navigate using FSB, the reference box is disabled. So I cannot navigate to Genesis 1:1 as an example.
I also need the reference box to navigate using the Dictionary of Bible Themes. But again the reference box is disabled. So for example, I cannot navigate to "4534" or "vine".
The same thing happens for any other resources that I have in the library. All of the reference box cannot accept my input. So the only way to navigate is using the mouse and vertical slider on the right hand side to move up and down the pages.
Please assist me because according to tech support, they could not replicate my problem.
Is anybody having the same problem as I have? I am using both Mac OS High Sierra and PC Windows 10.
Thank you and God bless us.
Thomas Perdana
I just found out that this problem happened when I use Chrome browser.
When I use Firefox, I no longer have this problem.
Does anyone know what happen with Chrome, because I like to use Chrome.
Hi Thomas,
It sounds like the app may have entered "compatibility mode". This also causes the rich context menu in resources to not work. To turn this off, click the profile menu at the top right of the site, then click "Disable compatibility mode".
I did what you've told me to disable compatibility mode.
When I did that, the reference box is now enabled.
But I encountered a different problem.
Now the content of the resource is not displayed at all.
And an error message appeared:
Our resource display requires WebGL to be enabled. Please enable it and try again or continue with compatibility mode.
Sorry to hear this, Thomas. I need a little more information to help you.
Does this happen for you in Chrome browser on both Mac OS High Sierra and Windows 10? If so, what physical machines are you using?
Have you knowingly disabled WebGL? (I assume not)
Lastly, can you please go to https://get.webgl.org/ and let me know if the spinning cube there (which detects WebGL) is working?
Thanks!