Issue with Web App (Reading View Blank)

I just recently started experiencing an issue with the web app when trying to view the Holman Bible Atlas. I'm able to view the table of contents side bar, but when I try to navigate to a section, the reading view is blank. Other books in my library are still displaying in the reading view, but not this one. Any ideas?

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Graham Criddle

Hi John - and welcome to the forums

I just recently started experiencing an issue with the web app when trying to view the Holman Bible Atlas. I'm able to view the table of contents side bar, but when I try to navigate to a section, the reading view is blank.

Strange - as you can see it is still working for me.

I'm using Chrome on Windows 10. Which browser on which platform are you using?

Graham

Mike Binks

As you can see it is working for me in Safari on my iMac.

Perhaps a screen shot of your panel might help.

John Pate

https://community.logos.com/discussion/comment/966179#Comment_966179

Ok, that's interesting that it's working for you. I'm using chrome in Windows 7. It worked for me up until about 5 days ago.

Lew Worthington

https://community.logos.com/discussion/comment/966185#Comment_966185

Perhaps try clearing Chrome's cache. Hit CTRL+F5 when the app is loaded in the browser.

David Schwegler (Faithlife)

https://community.logos.com/discussion/comment/966185#Comment_966185

Can you tell me what Chrome version you're on?

John Pate

https://community.logos.com/discussion/comment/966196#Comment_966196

I'm using Version 65.0.3325.181 (Official Build) (64-bit) of Chrome.

I just noticed this morning that I'm experiencing the same issue in the Logos app on my android phone. For some reason Holman Bible Atlas is not displaying. This is the best I get. It's like it starts to load, but times out or something.

David Schwegler (Faithlife)

https://community.logos.com/discussion/comment/970238#Comment_970238

Hi John,

Looks like the resource was closed at a position that it can't re-open to correctly (and causes navigation to not work in it). It's a really rare bug. Because your last position syncs across devices, it's probably affecting your Android as well.

Opening it to a different position will fix it -- here's a link to open it to the title page: https://app.logos.com/books/LLS%3AHLMNBBLAT/references/page.iv. After opening it there, you should be able navigate around, and re-open it without any problems.

John Pate

https://community.logos.com/discussion/comment/972397#Comment_972397

That worked! Thank you!