Issue with Web App (Reading View Blank)
I just recently started experiencing an issue with the web app when trying to view the Holman Bible Atlas. I'm able to view the table of contents side bar, but when I try to navigate to a section, the reading view is blank. Other books in my library are still displaying in the reading view, but not this one. Any ideas?
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Hi John - and welcome to the forums
John said:I just recently started experiencing an issue with the web app when trying to view the Holman Bible Atlas. I'm able to view the table of contents side bar, but when I try to navigate to a section, the reading view is blank.
Strange - as you can see it is still working for me.
I'm using Chrome on Windows 10. Which browser on which platform are you using?
Graham
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As you can see it is working for me in Safari on my iMac.
Perhaps a screen shot of your panel might help.
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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Ok, that's interesting that it's working for you. I'm using chrome in Windows 7. It worked for me up until about 5 days ago.
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Perhaps try clearing Chrome's cache. Hit CTRL+F5 when the app is loaded in the browser.
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Can you tell me what Chrome version you're on?
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I'm using Version 65.0.3325.181 (Official Build) (64-bit) of Chrome.
I just noticed this morning that I'm experiencing the same issue in the Logos app on my android phone. For some reason Holman Bible Atlas is not displaying. This is the best I get. It's like it starts to load, but times out or something.
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Hi John,
Looks like the resource was closed at a position that it can't re-open to correctly (and causes navigation to not work in it). It's a really rare bug. Because your last position syncs across devices, it's probably affecting your Android as well.
Opening it to a different position will fix it -- here's a link to open it to the title page: https://app.logos.com/books/LLS%3AHLMNBBLAT/references/page.iv. After opening it there, you should be able navigate around, and re-open it without any problems.
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That worked! Thank you!
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