Crash while using Power Lookup

Todd Phillips

 

Experienced a crash today, and I believe it may be associated with Power Lookup, since I was having problems with it.

Logos 4 was hanging while I tried to scroll through the New Treasury of Scripture Knowledge with the Power Lookup window open (and in Follow mode), and it was 100% CPU during this hang and generating a lot of log activity like this:

2009-09-21 10:58:34.0532    4    Warn    RichTextExport    GetTitle() != NULL && !pFormat->GetFontObject()->MustExportName()
2009-09-21 10:58:34.0632    4    Warn    RichTextExport    GetTitle() != NULL && !pFormat->GetFontObject()->MustExportName()
2009-09-21 10:58:34.3336    11    Warn    RichTextExport    GetTitle() != NULL && !pFormat->GetFontObject()->MustExportName()

It would eventually return control to me, but would happen again if I tried to scroll past a certain point in the New TSK again (somewhere after 2cor 4:2). I closed the New TSK and opened the ESV and was scrolling around in it with the Power Lookup open.  Then I open Macarthur's Hebrews commentary and was scrolling it around (again with the Power lookup).

And then it crashed.

Full log is attached.

George Allakhverdyan

 

Experienced a crash today, and I believe it may be associated with Power Lookup, since I was having problems with it.

Logos 4 was hanging while I tried to scroll through the New Treasury of Scripture Knowledge with the Power Lookup window open (and in Follow mode), and it was 100% CPU during this hang and generating a lot of log activity like this:

2009-09-21 10:58:34.0532    4    Warn    RichTextExport    GetTitle() != NULL && !pFormat->GetFontObject()->MustExportName()
2009-09-21 10:58:34.0632    4    Warn    RichTextExport    GetTitle() != NULL && !pFormat->GetFontObject()->MustExportName()
2009-09-21 10:58:34.3336    11    Warn    RichTextExport    GetTitle() != NULL && !pFormat->GetFontObject()->MustExportName()

It would eventually return control to me, but would happen again if I tried to scroll past a certain point in the New TSK again (somewhere after 2cor 4:2). I closed the New TSK and opened the ESV and was scrolling around in it with the Power Lookup open.  Then I open Macarthur's Hebrews commentary and was scrolling it around (again with the Power lookup).

And then it crashed.

Full log is attached.

This is an object disposed crash and it can stem from any open panel, not just power lookup. The issue was fixed earlier but you aren't the only one to report it recently. I have reopened the case in our database, thanks for the logs. Edit: A specific repro is not clear, so we'll have to wait until Beta 3 and mess around with power lookup, in fact it happens with this panel more than others.