Logos is Crashing on Loading Screen

Nathaniel Cox
Nathaniel Cox Member Posts: 1 ✭✭
edited November 2024 in English Forum

Logos allows me to log in, but once it reaches the "Preparing Library" portion of the loading screen the windows "Logos has stopped working and will shut down" pops up. I have already walked with online support (by chat) through their troubleshooting process and none of it worked.

7217.Logos Log Files.zip

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,290

    Hi Nathaniel - and welcome to the forums

    Sorry to hear you are having problems.

    Unfortunately the log file doesn't indicate a crash - it may have been that something happened to Logos that meant is wasn't available to write the crash info to the log.

    Could you check in the Windows event viewer at the time of a crash to see if there are any relevant events there? Details at https://community.logos.com/forums/t/124126.aspx 

    Thanks, Graham 

  • Philana R. Crouch
    Philana R. Crouch Member, Logos Employee Posts: 4,597

    Hi Nathaniel,

    I'm sorry you are crashing. The logs provided do not contain enough information and we need further data. I've asked our Customer Service team to reach out to you to help gather the information we need.

    How to Enable and Submit Log Files

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