Failure to Install Beta 3 on Laptop

Kevin A. Purcell

Install went fine on my Home Desktop system. But on my laptop running Windows 7 also it failed.  I got an error saying it didn't have access to the directory.  I cancelled and re ran Logos in Admin mode and all is going well now preparing the library.

 

EDIT: Whoops.  Spoke too soon. Crash on open after installing the update and preparing the library.

5773.Libronix Log Files.rar

George Allakhverdyan

Thanks the issue was reported, you can still use beta 3 right?

Kevin A. Purcell

https://community.logos.com/discussion/comment/13323#Comment_13323

NO. It won't open. It crashes every time I open it on both my laptop and my desktop system.

George Allakhverdyan

Kevin A. Purcell said:

Install went fine on my Home Desktop system. But on my laptop running Windows 7 also it failed.  I got an error saying it didn't have access to the directory.  I cancelled and re ran Logos in Admin mode and all is going well now preparing the library.

 

EDIT: Whoops.  Spoke too soon. Crash on open after installing the update and preparing the library.

5773.Libronix Log Files.rar

 

Hi, this issue has been resolved for Beta 4, it has something to do with excerpts. Please navigate to:

XP              - C:\Documents and Settings\<username>\Local Settings\Application Data\Logos4\Data\<random_string>\ResourceManager\Resources\

Vista/Win7 - C:\Users\<username>\AppData\Local\Logos4\Data\<random_string>\ResourceManager\Resources\

And erase the file "excerpts.lbsexc"

 

Edit: Sorry just noticed Melissa replied to you in another thread.

Chris Jacobsen

https://community.logos.com/discussion/comment/13323#Comment_13323

I had the same problem loading onto Windows 7 (Retail RC version of Ultimate x32). I finally got it to open but now I have no help files or anything.

Chris Jacobsen

https://community.logos.com/discussion/comment/14933#Comment_14933

I think my problem is a direct result of the failed Beta 1 CD i8nstall. I did get a Windows error that would not let me complete a full install. I did manage to get an update to beta 3 to run but I ended up having no resources including help files. I uninstalled everything and tried again with the same result. It appears to be a problem on my Windows 7 machine where I do not have version 3 already installed (fresh install). Is there a way to download the entire beta 3 and try that install?

I have attached the original log file:  

Melissa Snyder

https://community.logos.com/discussion/comment/14946#Comment_14946

Hi Chris,

The Beta 4 update, when ready, will rescan the server for updated resources, including the Help resource, so it should find and download it. 

Thanks,
Melissa