Bug: Error Occurred During Synchronization

Logos 7 on my iMac desktop suddenly stopped syncing. As far as I can tell, I didn't change anything. Logos was doing some reindexing, and then I noticed the red "!" in the sync icon. When I hover the mouse over it, the message is "an error occurred during synchronization, click to try again"

I have restarted Logos, restarted my iMac, and am still getting the same sync error. Logs attached:

0383.LogosLogs.james.20180922-121722.zip

Please help!

Find more posts tagged with

Comments

Dave Hooton

This appears to be a server error - SyncManager | Sync client NotesDocumentSyncItem error: ServerError . So it may not be your problem. http://status.faithlife.com/ should tell you the Status of Sync under Logos Bible Software. If it is Operational, contact Customer Support and refer to this thread.

James A. Webb

Thanks Dave, The Sync status seems to be operational, and now (a few days later) it's still not syncing. I am also not able to update; when I try the "Update Now" command, Logos tells me there are no new updates, even though I'm on 7.13 and 7.18 is now out.

Dave Hooton

Have you contacted Faithlife Customer Support?

James A. Webb

0243.LogosLogs.james.20180925-231324.zip

I haven't been able to get Logos to sync since Saturday (9/22), but today (9/25) I launched Logos and magically it is now syncing OK (no red exclamation point).

One problem remains: I'm on version 7.13.0.0017, and when I try the "Update Now" command, Logos tells me "No Updates Available / No updates were found." So I think I still have some kind of sync/communication problem. Logs attached.

I will now contact Logos Support.

Thanks for all the help.