Sync error: me too

As others have reported, I am getting a sync error since the upgrade to 7.18 SR-1 (7.18.0.0020). Have done since it was released.

Windows 10 pc. No other issues.

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Alan Palmer (Logos)

Can you post your logs, please?

Dan Phillips

8267.Logos Log Files.zip

Alan Palmer (Logos)

Thank you, Daniel!

Alan Palmer (Logos)

Your logs indicate an error syncing a note document. We are planning to make some server-side changes this week that we hope addresses your error. We will try to let you know when that happens. If your error persists beyond that, please let us know.

Adam Poit

Daniel, we deployed another server-side fix this morning for an issue that was revealed while examining your logs. This error was occurring for a number of users and your logs helped in finding the fix.

Hopefully this will resolve your sync error. If it does not, please respond again with your logs so that we can keep investigating.

Dan Phillips

Thanks, that's great to hear. I won't be back at the pc with the problem for a few days, but I'll check and let you know then.

Dan Phillips

Adam, no, sorry, there is still a sync error. Now it's on both my laptop at home and my pc at work, both Win10.

If you're going to ask me to do another log, please re-link to the instructions page if you don't mind.

Adam Poit

I apologize that we still haven't nailed down this issue.

We would definitely like another look at your logs to see if you're encountering the same issue, or if our fix has revealed another issue. The instructions for how to package and upload your logs can be found here.

Thank you for being persistent in helping us with this.

Dan Phillips

Wellsir, I closed Logos, enabled logging, reopened -- and now no error. After displaying the error all day.

I'll re-do if it reappears.