Possible glitch

Dave Medalen
Dave Medalen Member Posts: 4
edited November 21 in English Forum

A word of caution before upgrading to Logos 8. . . . .  Last night I upgraded to Logos 8 from my Logos 7 Bronze.  I noticed this morning that all my highlighting notations in some Bible versions and at least a few of my library book underlinings have been completely wiped clean.  In a LAYOUT entitled 'Daily Bible Reading', I have linked four Bible versions as well as several Bible commentaries.   I have only been able to recover some of my notations that I have made in the NKJV.    I have literally spend over a hundred hours carefully applying several of the Highlighting Features to key themes, repetitious phrases, key verses, etc.   I  notified Logos Support this morning so I am sure their technical team will be on that glitch immediately.

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  • David Taylor, Jr.
    David Taylor, Jr. Member Posts: 4,326 ✭✭✭

    A word of caution before upgrading to Logos 8. . . . .  Last night I upgraded to Logos 8 from my Logos 7 Bronze.  I noticed this morning that all my highlighting notations in some Bible versions and at least a few of my library book underlinings have been completely wiped clean.  In a LAYOUT entitled 'Daily Bible Reading', I have linked four Bible versions as well as several Bible commentaries.   I have only been able to recover some of my notations that I have made in the NKJV.    I have literally spend over a hundred hours carefully applying several of the Highlighting Features to key themes, repetitious phrases, key verses, etc.   I  notified Logos Support this morning so I am sure their technical team will be on that glitch immediately.

    Make sure that your upgrade has finished syncing and indexing. All of this should be retained.

  • PetahChristian
    PetahChristian Member, MVP Posts: 4,636

    Sorry for the inconvenience, Dave!

    FYI, the Notes tool FAQ mentions that Corresponding Notes & Highlights visual filter isn't available yet.

    If that was how highlights appeared in your other bible versions, all those highlights will return once this feature is implemented.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Dave Medalen
    Dave Medalen Member Posts: 4

    David Taylor, that is likely my problem.  I have been getting error messages regarding the synchronization, even though I have closed and reloaded the program several times.  Thanks for the reply.

  • David Taylor, Jr.
    David Taylor, Jr. Member Posts: 4,326 ✭✭✭

    David Taylor, that is likely my problem.  I have been getting error messages regarding the synchronization, even though I have closed and reloaded the program several times.  Thanks for the reply.

    Sorry to hear you are having trouble. You may want to upload logs so staff can pinpoint what might be causing sync errors.