Logos 8 and HCSB Greek Interlinear

Stephen Miller
Stephen Miller Member Posts: 431 ✭✭
edited November 21 in English Forum

My update "NEW TO YOU" section said that I was going to get the HCSB Greek Interlinear worth $A26:10.

However, I already owned the Greek Interlinear.

How do I know that I have not been charged for a resource I already owned?

Stephen Miller

Australia

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Comments

  • HansK
    HansK Member Posts: 149 ✭✭

    My update "NEW TO YOU" section said that I was going to get the HCSB Greek Interlinear worth $A26:10.

    However, I already owned the Greek Interlinear.

    How do I know that I have not been charged for a resource I already owned?

    Stephen Miller

    Australia

    Perhaps you did not have the HCSB Interlinear?

  • PetahChristian
    PetahChristian Member, MVP Posts: 4,636

    Stephen, does the information in this thread describe your situation?

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Stephen Miller
    Stephen Miller Member Posts: 431 ✭✭

    Hansk,

    I understand what's behind your question. I spent about 20 minutes typing backwards and forwards to a Logos computer terminal, only to discover after all that time that the logos rep did not know that HCSB and CSB were not the same resource. I gave up.

    Petah,

    I don't think there are any complications with my licenses. I have a normal license. However, on this forum I have discussed the HCSB and CSB Interlinears before.

    Before the Logos 8 update I owned (and used) both CSB Interlinears, and the HCSB Greek Interlinear. What I didn't own was the Hebrew HCSB Interlinear.

    So was I charged the extra $A26:10 (or a percentage of it)?

    Stephen

    Here is part of the "NEW TO YOU" screen.......

  • Stephen Miller
    Stephen Miller Member Posts: 431 ✭✭

    HansK,

    I understand your question. I spent 20 minutes typing backwards and forwards to a Logos Rep, only to discover the Rep did not know that the HCSB and the CSB were not the same resource. I gave up.

    Petah,

    My licenses are normal.

    Before the Logos update I had both CSB Interlinears and the Greek HCSB. What I did NOT own was the HCSB Hebrew Interlinear.

    Stephen

    This is part of my "NEW TO YOU" screen ....

  • Stephen Miller
    Stephen Miller Member Posts: 431 ✭✭

    HansK,

    I understand your question. I spent 20 minutes typing backwards and forwards to a Logos Rep, only to discover the Rep did not know that the HCSB and the CSB were not the same resource. I gave up.

    Petah,

    My licenses are normal.

    Before the Logos update I had both CSB Interlinears and the Greek HCSB. What I did NOT own was the HCSB Hebrew Interlinear.

    Stephen

    This is part of my "NEW TO YOU" screen ....

  • Amy Esary
    Amy Esary Member, Logos Employee Posts: 36

    I'm sorry you are having difficulties. Our customer service team would like to help you. Please call 800-875-6467