Latest Update freezes my computer

I had version 4 4.2.8750 . Then it wanted to install Logos 4 setup and prerequisites. It does that

, (it seems) then when it tries to update to 4 4.3.9511 it freezes my computer. I have Windows 7 and never had a problem with downloads before. When it tries to update, my spysweeper asks me if it is o.k. I answer yes and it worked. But now when I answer yes to do the update, everything freezes. I even tried turning off my Start up program shield to see if spysweeper was the problem. But the same thing happens. THEN I completely shut down spysweeper, and it still happens!

Help!?

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Comments

Dave Hooton

Ron, I'm sorry you have not received a response before now.

I assume you have tried via the download in L4. I'd like you to try with the link below but first close L4 and disable your anti-virus/anti-spyware especially real-time protection. Also enable logging as per Diagnostic Logging (you can upload any logs as per Uploading Logs):-

http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe

Ron Christensen

https://community.logos.com/discussion/comment/132713#Comment_132713

Dave,

Thanks for the attempt. I have had Logos 4 for quite awhile now. My spyware has never been a problem before this recent update. When the program comes up, it automatically freezes the whole computer. I can't do anything. Logos just brings up a gray screen and that's it. Therefore I can't log anything. I tried it anyway (hitting control as the program comes up), but that doesn't do anything. I even restored my system to an earlier point, and that didn't even work.

Dave Hooton

https://community.logos.com/discussion/comment/132916#Comment_132916

Thanks for the attempt.

Ron, I suggest you contact Technical Support at Logos as they have the facilities to investigate this issue using your computer.

Ron Christensen

https://community.logos.com/discussion/comment/132966#Comment_132966

Yep,

Gonna do it Monday.

Please pray for me in this situation. I NEED this software for my schooling.

God Bless.

MJ. Smith

https://community.logos.com/discussion/comment/132974#Comment_132974

Gonna do it Monday.

Er ... a... I think Monday is a holiday. Or don't we let those Logos people take holidays?[;)]

Deborah Mickens

https://community.logos.com/discussion/comment/132974#Comment_132974

Yep,

Gonna do it Monday.

Please pray for me in this situation. I NEED this software for my schooling.

God Bless.

Ron,

Our Customer Support team (as well as sales) will be open on Monday from 6am-5pm Pacific Time.

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

MJ. Smith

https://community.logos.com/discussion/comment/133115#Comment_133115

Our Customer Support team (as well as sales) will be open on Monday from 6am-5pm Pacific Time.

Your hardworking staff gets my sympathy (and appreciation).