Logos Crash (Bouncing)

I am on a 2018 MacBook Pro, downloaded Mojave, downloaded Logos, AND have tried all of the suggested remedies. I still cannot get Logos to open, it only bounces when I try to open the application. Included are my log files.

1803.LogosLogs.jwnorton.20181128-105012.zip

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Comments

Levi Durfey

Hi Jeffrey, and welcome to the forums.

Can you check and make sure that the Logos app is in the Applications folder and that you are starting it from the applications folder?

Sometimes people download Logos, open the DMG folder they downloaded, and try to start the Logos app from there. It needs to be dragged from the DMG folder to the Applications folder and started from there.

Jeffrey Norton

https://community.logos.com/discussion/comment/1017178#Comment_1017178

It is in the applications folder and I tried to start it from there.

Levi Durfey

https://community.logos.com/discussion/comment/1017183#Comment_1017183

Ok, I am sorry you are having troubles. I think you might have to call Customer Support. They can screen share with your Mac and see exactly what is going on.

The only thing I can find in your logs (which are incomplete, perhaps because you've been unable to start Logos at all), is this:

Could not find and/or execute program specified by service: 2: No such file or directory: /private/var/folders/sz/5...gn/T/AppTranslocation/A.../d/Logos.app/Contents/MacOS/Logos

Jeffrey Norton

https://community.logos.com/discussion/comment/1017187#Comment_1017187

Ok, thanks for your help.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/1017187#Comment_1017187

Could not find and/or execute program specified by service: 2: No such file or directory: /private/var/folders/sz/5...gn/T/AppTranslocation/A.../d/Logos.app/Contents/MacOS/Logos

Recommend dragging Logos application from downloaded Disk Image (dmg) to desired folder: e.g. Applications

Path /private/var/ ... shows attempt to launch Logos application from downloaded DMG, which always crashes.

Logos Wiki => OS X Troubleshooting includes:

Installing Logos for Mac

Faithlife Logos 8 Install and Logos 7 Install textual directions lacks dragging Logos Bible Software from downloaded disk image to desired folder: e.g. Applications
Older Logos 6 install for Mac page includes video showing application dragging and dropping.

Keep Smiling [:)]

Mike Binks

https://community.logos.com/discussion/comment/1017183#Comment_1017183

Click and hold Logos - drag to Applications all within the above window.

Does Faithlife still need to ensure the this window opens to the proper width - if so you may need to widen the window before dragging.

Jeffrey Norton

https://community.logos.com/discussion/comment/1017366#Comment_1017366

I'm not sure why/how this worked, but it did! Thanks everyone for the help.

JT (alabama24)

https://community.logos.com/discussion/comment/1017433#Comment_1017433

I'm not sure why/how this worked, but it did!

What Graham showed you is how you install all applications on Mac, which aren't purchased from the Mac App store.

Jeffrey Norton

https://community.logos.com/discussion/comment/1017488#Comment_1017488

Good to know, thanks. I am still trying to learn the Mac!

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/1017491#Comment_1017491

I am still trying to learn the Mac!

Logos wiki => OS X Troubleshooting includes Apple Support

Apple provides free Mac support. Caveat: Apple employees typically do not know Faithlife applications: Logos, Verbum, Noet

Apple Retail Stores have Genius Bar for hands-on technical support and hardware diagnosis/repairs – appointment recommended (free).
Apple Retail Stores have free Workshops about using Apple products.
Apple has Mac Support (Generic macOS assistance).

Keep Smiling [:)]