Logos Crash (Bouncing)
I am on a 2018 MacBook Pro, downloaded Mojave, downloaded Logos, AND have tried all of the suggested remedies. I still cannot get Logos to open, it only bounces when I try to open the application. Included are my log files.
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Hi Jeffrey, and welcome to the forums.
Can you check and make sure that the Logos app is in the Applications folder and that you are starting it from the applications folder?
Sometimes people download Logos, open the DMG folder they downloaded, and try to start the Logos app from there. It needs to be dragged from the DMG folder to the Applications folder and started from there.
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It is in the applications folder and I tried to start it from there.
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Ok, I am sorry you are having troubles. I think you might have to call Customer Support. They can screen share with your Mac and see exactly what is going on.
The only thing I can find in your logs (which are incomplete, perhaps because you've been unable to start Logos at all), is this:
Could not find and/or execute program specified by service: 2: No such file or directory: /private/var/folders/sz/5...gn/T/AppTranslocation/A.../d/Logos.app/Contents/MacOS/Logos
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Ok, thanks for your help.
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Levi Durfey said:
Could not find and/or execute program specified by service: 2: No such file or directory: /private/var/folders/sz/5...gn/T/AppTranslocation/A.../d/Logos.app/Contents/MacOS/Logos
Recommend dragging Logos application from downloaded Disk Image (dmg) to desired folder: e.g. Applications
Path /private/var/ ... shows attempt to launch Logos application from downloaded DMG, which always crashes.
Logos Wiki => OS X Troubleshooting includes:
Installing Logos for Mac
Faithlife Logos 8 Install and Logos 7 Install textual directions lacks dragging Logos Bible Software from downloaded disk image to desired folder: e.g. Applications
Older Logos 6 install for Mac page includes video showing application dragging and dropping.Keep Smiling [:)]
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Click and hold Logos - drag to Applications all within the above window.
Does Faithlife still need to ensure the this window opens to the proper width - if so you may need to widen the window before dragging.
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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I'm not sure why/how this worked, but it did! Thanks everyone for the help.
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Jeffrey Norton said:
I'm not sure why/how this worked, but it did!
What Graham showed you is how you install all applications on Mac, which aren't purchased from the Mac App store.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Good to know, thanks. I am still trying to learn the Mac!
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Jeffrey Norton said:
I am still trying to learn the Mac!
Logos wiki => OS X Troubleshooting includes Apple Support
Apple provides free Mac support. Caveat: Apple employees typically do not know Faithlife applications: Logos, Verbum, Noet
- Apple Retail Stores have Genius Bar for hands-on technical support and hardware diagnosis/repairs – appointment recommended (free).
- Apple Retail Stores have free Workshops about using Apple products.
- Apple has Mac Support (Generic macOS assistance).
Keep Smiling [:)]
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