I get a prompt that states, "An update is ready to install. Do you want to install in now? (Recommended.)" When I click yes, the program shuts down. Here is the log file from the last time I try to start L43821.logos4setup.log
It looks like you installed it with elevated permission (not recommended) and Setup will not start it! Can you start L4?
Were you installing from 4.0c on the Beta channel?
It looks like you installed it with elevated permission (not recommended) and Setup will not start it! Can you start L4? Were you installing from 4.0c on the Beta channel?
If I click "no," L4 starts without any problems. Yes, I have 4.0c, and it was being updated via the beta channel.
If I click "no," L4 starts without any problems.
Please explain - and what version is it?
I get a prompt that states, "An update is ready to install. Do you want to install in now? (Recommended.)" When I click yes, the program shuts down.
I'll submit your log for a developer to review.
If I click "no," L4 starts without any problems. Please explain - and what version is it?
According to Help/About - 4.0C Beta 7. The update (i believe) the update is to 4.0D beta 1
I get a prompt that states, "An update is ready to install. Do you want to install in now? (Recommended.)" When I click yes, the program shuts down. I'll submit your log for a developer to review.
thanks
The problem is that the installer files that Logos 4 is trying to install are missing. Normally it works like this: Logos 4 determines that there is an update available so it downloads the files required to update your particular version of Logos 4. When the download is complete, it tells you that the update is ready to be installed, you click Yes (or click the Indexer icon to install the update) and Logos4Setup.exe runs and installs the necessary msi files. In your case, Logos4Setup.exe tries to launch the installer files and fails because they're not there. They should be in the C:\Users\Tom Collinge\AppData\Local\Logos4\Data\ldli2g1m.if0\UpdateManager\Installers\680 folder. I'm guessing that you only have the Logos4Setup.exe and Logso4UpdateScript.lbxdat files in this folder, and not the Logos4.msi or Logos4Prerequisites.msi files.
So the question is, how did you end up in this unusual situation? Can you think of anything unusual about your system configuration or anything that's changed recently (since you've been getting updates up to now with no problems)? Do you have Automatically Download Updates set to Yes (under Program Settings)?
The update that you have pending is indeed for 4.0c Beta 1. If you run Logos 4 and type Update Now into the Command Box, Logos 4 should start downloading Beta 2. When it says it's finished downloading, can you check the newest numbered folder in C:\Users\Tom Collinge\AppData\Local\Logos4\Data\ldli2g1m.if0\UpdateManager\Installers and see if it contains four files? There should be Logso4Setup.exe, Logos4UpdateScript.lbxdat, Logos4Prerequisites.msi and Logos4.msi. If so, click the Logos icon in the System Notification Area to install the update. Hopefully it just works!
Bryan
So the question is, how did you end up in this unusual situation?
If I remember correctly, the indexer crashed while it was in the process of downloading the updates. I did typed in update now and updated the program when beta two came out, and I did not have any issues.
Try deleting the 680 folder in UpdateManager\Installers, which will cause Logos 4 to remove the update from its database. It should then initiate another update and try again. If it fails again, there may be more information in the Logos4.log and Logos4Indexer.log files.
If I remember correctly, the indexer crashed while it was in the process of downloading the updates. I did typed in update now and updated the program when beta two came out, and I did not have any issues. Try deleting the 680 folder in UpdateManager\Installers, which will cause Logos 4 to remove the update from its database. It should then initiate another update and try again. If it fails again, there may be more information in the Logos4.log and Logos4Indexer.log files.
I ran into this problem again today. L4 use updating while I got the blue screen of death. Once I follow the above steps, I was then able to start L4.
Now, L4 will not update to L4.2 Beta 4
1541.Logos4.log
3704.Logos4Indexer.log
Do you also have the Logos4setup and DigitalLibraryInstall logs?
Edit: According to this post, http://community.logos.com/forums/p/19706/157335.aspx#157335, disabling Windows Live Sync allowed you to update previously. Have you tried that this time?
Now, L4 will not update to L4.2 Beta 4 Do you also have the Logos4setup and DigitalLibraryInstall logs? Edit: According to this post, http://community.logos.com/forums/p/19706/157335.aspx#157335, disabling Windows Live Sync allowed you to update previously. Have you tried that this time?
Hi Melissa,
I gave you all the logs that I have.
This bug is different then the Windows Live Sync. With that bug, the indexer would crash when it was updating. As of right now, I am running L4.2 Beta 2:
When I type update now to update to 4.2 Beta 4 (http://community.logos.com/forums/t/25216.aspx), I get "No updates found":
This bug is different then the Windows Live Sync. With that bug, the indexer would crash when it was updating.
You have tried disabling WLS, though?
When I type update now to update to 4.2 Beta 4, I get "No updates found"
Is "Use Internet" enabled in Program Settings?
If it is, try closing Logos 4 and clicking this beta setup link to install Beta 4: http://downloads.logos.com/LBS4/InstallerBeta/Logos4Setup.exe.
This bug is different then the Windows Live Sync. With that bug, the indexer would crash when it was updating. You have tried disabling WLS, though? When I type update now to update to 4.2 Beta 4, I get "No updates found" Is "Use Internet" enabled in Program Settings? If it is, try closing Logos 4 and clicking this beta setup link to install Beta 4: http://downloads.logos.com/LBS4/InstallerBeta/Logos4Setup.exe.
Sorry Melissa for not responding to this post earlier. L4 did not start with and without Windows Live Sync. FYI... I have and will continue to have Use Internet and Automatic Downloads set to no, and I will continue to have these setting this way until the security issues that I have addressed are corrected.
NOTE: I am putting in another bug report about L4 not starting. This is a new bug.
FYI... I have and will continue to have Use Internet and Automatic Downloads set to no, and I will continue to have these setting this way until the security issues that I have addressed are corrected.
I'm not sure what security issues you are referring to, but if you have Use Internet set to No, you won't get updates, so you will have to install using the latest beta version by running the Logos4Setup.exe script in the path above. Keep in mind, however, with 4.2 B5 that a resource update is also required, so you would need to temporarily turn on Use Internet to download the updated resources. You can turn it back off after the update has completed.
If you have a new bug, please post a new bug report on the PC Forum rather than adding to this post from May, and please include log files. Thanks.
Edit: I see that you did post a new thread on the bug. Thanks.
I'm not sure what security issues you are referring to
I do not want any of my data (notes, prayer lists, ...) stored on Logos or anyone else's servers. This is one reason why I still use L3 99.85% of the time.
