Reinstallation of Logos 6

I had to reinstall my logos 6 due to a system upgrade and reload of windows 10. I've downloaded and reinstalled the logos 6 portfolio package but when I get the login box it fails to log me in.

I can successfully login to the account on the logos.com web site.

I'm not sure what is going on?

My network connectivity is good as Im able to reach other sites and other accounts I have elsewhere.

Thanks for any help

Bob

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Graham Criddle

Hi Bob

There have been some back-end changes to support new security requirements - these are outlined at https://community.logos.com/forums/t/173472.aspx

More details - including a recommendation to upgrade (for free) to Logos 7 Basic - are at https://www.logos.com/logos-7-update

Does this help and enable you to get things working again?

Graham

Jan Krohn

You can also install a security update to get it back working:

https://support.logos.com/hc/en-us/articles/360020770471-TLS-Security-Update

Bob Carnahan

https://community.logos.com/discussion/comment/1021168#Comment_1021168

Thanks Graham,

That took care of the issue. I updated to version 7. Is there a free base upgrade to version 8?

Bob Carnahan

https://community.logos.com/discussion/comment/1021187#Comment_1021187

Thank you for the information.

Graham Criddle

https://community.logos.com/discussion/comment/1021192#Comment_1021192

Thanks Graham,

That took care of the issue. I updated to version 7. Is there a free base upgrade to version 8?

Glad you have it working again

there isn’t a free upgrade to Logos 8 as yet. This should be available sometime in early 2019 but we don’t have a date yet

Bob Carnahan

https://community.logos.com/discussion/comment/1021198#Comment_1021198

Thank you.