Crash: Will not start

Chris Stevens
Chris Stevens Member Posts: 1
edited November 2024 in English Forum

Program will not start. 

5633.LogosLogs.redpooba.20190115-100035.zip

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  • Brandyn Whittington
    Brandyn Whittington Member, Logos Employee Posts: 308

    Hi Chris, and welcome to the forums!

    After reviewing the information that we have available it looks like there are a couple things that can be done to start off.

    1. It looks like you're still running macOS 10.14.1. You'll want to update to 10.14.2 to ensure it's not something OS related.
    2. The Logos.Log you provided is a much older one (created in 2015 and refers to Logos 5.2). While the error/crash logs do point us in a direction, in order to get a clear picture of what is occurring we'll want a recent Logos.log file. You can find our guide on creating new logs here.

    Once you have updated logs, we can build a better picture of what is occurring/when the crash is happening.

    We've also spotted a couple entries from a program called Net Nanny which appears to be a parental control/content filtering application. These types of programs have been known to cause some trouble with Logos. if you temporarily disable this service, does the Logos software continue to crash in this way?

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