Message to Forum Manager: Lost Post Count Again.

BillS

Dear Forum Programmers,

Last time, I tried writing Customer Services, who wrote back to say it was a Forum manager's issue. No indication they would (or could) help. I called for Forum managers & talked to someone (a couple of months ago), & for a few weeks the problem was fixed. This time, I'll start in the forums but would be delighted to take it off-line & have this post deleted.

Here's what caused the problem:

1. Changed ISPs. Lost reliable access to the email address that had for years been my Logos account ID.
2. Changed email addresses with Logos (the one my account is tied to).
3. Post count lost over 3500 (maybe even 3700).
4. Wrote. Then called. Got it fixed for awhile.
5. Over 50 posts ago, it became unfixed. How? I don't know, though I have been doing some account updating due to changes in my electronics & addition of a Faithlife website.

So, what do we need to do to fix it permanently? If I remembered who I talked (or wrote) to, I'd have called. Sorry for the public exposure on this, but I don't know how else to get it fixed--hopefully permanently.

Thanks in advance.

DAL

It’s my understanding that once you change your email address your post count resets to zero since you’re no longer posting with the original email. You’re post count is “supposedly” tied up to the email you use to post, not you per se.

But, if you say it was somehow fixed temporarily, then maybe it’s possible for them to have a way around this. Hopefully, they can fix it for you, but don’t hold your breath 👍😁👌

DAL