Logos 8 Crashing Immediately When Installing

Micah Stoudt

Good morning! I was attempting to install the free version of Logos 8, but I'm not getting anywhere very fast. When I open the program, it reads that it is putting my library together and then crashes. Would anyone be willing to help me with this issue? I have the log files below. 

My machine is a 2011 17in MacBook Pro

Processor - 2.4 GHz i7

Ram - 16 GB

Graphics - AMD Radeon 6770M 1024 MB and Intel HD Graphics 3000 512 MB

2577.LogosLogs.nhbcmediateam.20190214-104642.zip

Matt Preucil

Micah,

Sorry to hear you're having a problem. From your logs, it looks like you might be experiencing this problem as a result of a file permissions issue. I'm not sure how familiar you are with macOS file permissions, but the gist is that each file and directory specifies which system accounts have read/write access. It's not unheard of that permissions can sometimes "break" (as a result of an OS update or some other system task).

The specific files in question are likely in your user directory somewhere along the path: `~/.mono/registry/CurrentUser/software/logos4/values.xml`. If your user account doesn't have access to any part of that path, then you might experience issues.

If you're comfortable using Terminal to inspect and fix permissions (Google can provide lots of information on how), you can try that. Alternatively, Tech Support should know how to resolve this issue for you, if you'd rather call support.

Thanks, and good luck.

- Matt

Edit:

The permissions problem might also be somewhere in the path: `~/.mono/registry/CurrentUser/software/logos4/version/values.xml`.