I haven't been able to sort this out through Customer Service, so I am hoping that the Forum can help. I purchased the Lexham Press Master Collection (320 vols.) earlier this month. However, looking at the collection now on the website, it states that I still have to pay $214.00 for this resource. It claims that I am missing 7 resources, 6 of which are not yet available for download.
When I contacted Customer Service, they told me that there is a pricing error and it will be fixed soon. This collection should show for me as "already owned". However, it hasn't been fixed for over a week. They were not able to give me a date when it might be fixed. I nearly purchased again this collection, until I realized that I own it already. There might be some people who are now double-charged for books.
In addition, the pricing is interesting (using my specific situation):
Instead of buying again the Master Collection for $214, I can get the same 7 resources that are apparently missing as follows:
- 6 of the resources can be purchased with the package Abraham Kuyper Collected Works in Public Theology (12 vols.) for $127. 30
- The remaining book can be purchased for with the bundle Lexham Press Biblical Studies Bundle (28 vols.) for $15.62.
This means that the resources that the system wants me to re-purchase can be bought for a total of $142.92 (using two bundles), OR for $214 (using the Master Collection).
Can somebody explain this to me?
Armin
