Are these forums the best place to post a bug report?
They are a good place to raise issues, to see if anyone has any suggestions as to workarounds, to make suggestions.
Formal bug reports are best sent to Customer Services directly.
I would start here as sometimes things thought to be bugs are issues to do with configuration or mis-understanding of how the software works.
What Graham says plus...
If you think it is a Bug make the first word of the post title 'Bug'. That will help folk pick it out.
Please make the rest of the title a very short indication of what the bug might be or the service that it effects. That will help those who have particular expertise home in on it.
Thanks for the replies. I notice that Faithlife will sometimes respond to bug reports on these forums and other times not respond. It seems inconsistent. It is extremely frustrating to see Faithlife respond to many bug reports but then totally ignore yours.
I you want a reply 'straight from the horse's mouth' phone Customer Services and ask to speak to the 'horse'.
I notice that Faithlife will sometimes respond to bug reports on these forums and other times not respond. It seems inconsistent.
The forums are not a primary means of communication with FL. If a bug is reported in the forums, and confirmed by other users, we hound FL to respond until they do. [:s] [:P]
Sound advice. Thanks Mike.
The forums are not a primary means of communication with FL. If a bug is reported in the forums, and confirmed by other users, we hound FL to respond until they do.
That was my understanding but they reply often enough that it gives the impression that it is a primary means of communication.
