Continuous "Resources are Ready to be Added" Bug Observation
I hope that I can explain this with clarity.
Yesterday morning, I started experiencing the constant "Resources are Ready to be Added to Your Library" bug that some people are reporting. I discovered that a new temporary resource from Faithlife Connect (Karl Barth on Prayer) was showing in my library but was not downloading. I hid the resource and then restarted Logos and unhid the resource. Everything worked fine, and the book downloaded once I unhid it. The message disappeared.
This morning I downloaded 5 new resources (two Monthly Sale and three free Faithlife Connect titles) and I got the continuous "Resources are Ready to be Added" notification again. The same thing had happened with a different tile this time. I hid the resource, restarted Logos and unhid the the book and everything is fine again.
The problem, for me, has been that when downloading multiple new resources, one resource doesn't download correctly, requiring me to hide the resource, restart Logos and then unhide it to download again.
I hope this makes sense.
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I appreciate the work-around - I did discover that one of my books was not downloading hence the "resources are ready to added" once you restart Logos. So, I did what you said - however this book will simply not download...and the message reappears. There is plainly a fault on Logos servers at the moment. Hope Faithlife will notice and resolve.
BTW the book is: The Mingling of Souls: God's Design for Love, Marriage, Sex, and Redemption by Matt Chandler, the free book from Faithlife ebooks site.
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Rick, I have the same problem. I hope someone comes up with a fix soon.
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Rev. Ian M. Thomas said:
So, I did what you said - however this book will simply not download...and the message reappears.
I'm sorry that it didn't work for you. Just to make sure, did you restart Logos between hiding the resource and downloading it again?
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This bug will be fixed in a future update, but, in the meantime, Customer Service has a workaround. This workaround is best done using two way communication, such as over the phone or by email, so I am not posting it here. Please contact Customer Service at customerservice@faithlife.com or 1-800-875-6467 if you would like help with this.
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Here is the work around from Faithlife. Worked great for me.
Thank you for contacting us today! We apologize for any inconveniences this may have caused you. To fix the Restart to add new resources bug just follow these steps!
- Quit Logos.
- Choose a method to navigate to the Logos Directory.
- Windows:
- Right-click the Logos icon on the Desktop.
- Click Open file location. 1.
- Mac:
- Quit Logos.
- Open Finder.
- Press CMD+Shift+G.
- Type ~/libraryapplication support/Logos4
- Click Go.
- Alternate Mac Method:
- Quit Logos.
- Open Finder.
- Click “Go” at the very top bar of the screen.
- Hold the “Option” key and click “Library” when it appears in the drop-down menu.
- Open the Application Support folder.
- Open the Logos4 folder.
- Open the Data folder.
- Open the ########.### folder.
- The characters in this location are random, and per install. Just communicate that we need them to open the folder inside the Data folder. It doesn’t matter the name.
- Open the ResourceManager folder.
- Select the downloaded folder and press the F2 key (or right-click it and click Rename”
- Add the word “old” to the beginning of the word Downloaded.
- Open logos again
Sincerely,
Diego Manzano
Faithlife Support Department
800-875-6467 | 360-527-1700 | UK Callers: 0(871)218-1700¿Vive en México? Marcanos a: (222) 688 -4029
www.Logos.com/Support - Logos Support
www.Logos.com/Videos - Training Videos
Also from the makers of Logos:Faithlife Giving - online giving
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I just tried it and it seemed to work as well.. Although the first time I opened Logos after preforming these steps I got a red Download error in the top left of my Logos Home page and then it went away.. I closed Logos and opened again and did not get that error.. Not sure if that is normal?
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I had this bug also. This fix worked for me.
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I was having the same problem. This seems to have worked beautifully. Thanks for posting!
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I just ran into this problem today (guess it still isn't really fixed). Thanks for sharing this solution, has helped me maintain my sanity :-)
Blessings,
Richard
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I just upgraded from Logos 7 a few days ago and have the same problem. I tried the work-around (renaming the Downloaded file), but it did not work. I'm running v 8.10.0.0032.
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Work around did not resolve "Resources are Ready to be Added" problem: I upgraded from L7 > L8 a few days ago; so there were a lot of updated resources. I tried the work around by renaming the Downloaded folder but it did not help to remove the status message...it's constantly displaying 4. L8 is running but I'm not sure if there are any resources that did not download properly. running 8.10 SR-1 Win 10
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I am also experiencing the same thing on my Mac (Catalina) v.8.10.0.0032.
I removed the "downloaded" folder a couple times. On restart, it recreates the downloaded folder with a "DB/LEMMAS" folder under that and the Lemmas.lbslms file in that folder.
Message "Updates will be added when the application is restarted" still persists.
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Phil Miller said:
Message "Updates will be added when the application is restarted" still persists.
Despite the same symptoms, you are experiencing a different problem than others on this thread. You need to find and delete: ResourceManager/Resources/Lemmas.lbslms
Andrew Batishko | Logos software developer
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That did it Andrew. Thanks for the help.
Phil
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Yes I had this problem too and it worked for me.
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Thank you very much!
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I have it, too. At first on my desktop, but not on the laptop and office computer. It doesn't appear to limit the use of the program or the resources in any way, though.
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Thanks Andrew, Deleting the ResourceManager/Resources/Lemmas.lbslms worked for me as well.
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Thank you very much. It solved my problem for both Verbum and Logos.
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Thank you, Ted. That resolved the issue for me.
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