Library out-of-sync since Verbatim Expired

Question Background:

I tried the free one month verbatim subscription which resulted in some 2000 additional resources being added to my library. Recently my subscription expired. However, the issue I now have is that all these additional resources are still showing in my library.

Question:

How do I get my library updated so that it only shows the resources I own?

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NB.Mick

Question Background:

I tried the free one month verbatim subscription which resulted in some 2000 additional resources being added to my library. Recently my subscription expired. However, the issue I now have is that all these additional resources are still showing in my library.

Question:

How do I get my library updated so that it only shows the resources I own?

You run the command delete unlicensed resources from the command box. Due to the change it probably helps to run rebuild index afterward, maybe overnight.

Claudio Bruno

https://community.logos.com/discussion/comment/1048522#Comment_1048522

Thanks. Will try it out and get back to you when it is finished indexing.

Claudio Bruno

https://community.logos.com/discussion/comment/1048522#Comment_1048522

I tried both the "delete unlicensed resources" and the "rebuild index" command and waited until rebuild complete.

I then shutdown and restarted Logos 8. Unfortunately the resources are still showing.

My library still shows that I have nearly 2000 resources....

If I click on one of the resources that I no long have license for, I get a window with a tab showing the resource name with statement saying.... This resource is not currently available on this device. With a button saying "Download now"....

What is my next step?

Claudio Bruno

https://community.logos.com/discussion/comment/1048522#Comment_1048522

I went to Logos 8 on web and the library listing is correct there. So the problem is only on my PC version.

Hope that helps in your diagnosis.

NB.Mick

https://community.logos.com/discussion/comment/1048539#Comment_1048539

The "delete unlicensed resources" command is explicitly for situations like yours. Could you restart Logos with CTRL-key down (which will invoke diagnostic logging) and run the command. Make sure it is correctly captured by Logos - I sometimes tend to misspell - so the command box will show it as such:

after the command executed, close Logos.

Identify the logos.log file and other recent files such as error.log (in Documents/Logos Logs) and put them into a zip file. Then restart Logos (this order of things is vital to preserve the log!). If the 2000 files are still in the library, upload the zip file here.

SineNomine

I tried the free one month verbatim subscription which resulted in some 2000 additional resources being added to my library. Recently my subscription expired.

Are you referring to a one-month free Verbum Cloud subscription?

Claudio Bruno

https://community.logos.com/discussion/comment/1048546#Comment_1048546

I followed the instructions shown above.

Please find attached my log fies.

0640.ClaudioLogosLogs.zip

NB.Mick

https://community.logos.com/discussion/comment/1048582#Comment_1048582

I followed the instructions shown above.

Please find attached my log fies.

Somehow the Logos.log file didn't make it into the zip.

I'm not quite sure what's going on, but maybe a new functionality since 8.4 has introduced issues - I'm asking about that in the beta forum: https://community.logos.com/forums/t/181297.aspx

Andrew Batishko

It sounds to me like your license hasn't actually expired. The application is behaving like you still have a license, but have not yet chosen to download the resources.

This is probably best resolved by a call to customer support. They can help clarify what you currently own and can help clean things up if there is some other problem going on.

Claudio Bruno

https://community.logos.com/discussion/comment/1048584#Comment_1048584

I am pleased to report this for some reason, my library got updated again. I ran the commend: "Delete unlicensed resources" and now the correct number of resource appears in my library.

Looks like something was out-of-sync with the cloud but now is fully resolved.

I will rerun the re-indexing process.

Thank you to all who took the time to respond to my issue.