Wallbuilders media cannot be accessed

I recently purchased Wallbuilders Package. Each media file is unaccessible. Going to the support page, we are told to check internet connection (which I did) and to download all media (which I tried) but the files are not accessible.

Does anyone else have this problem with this resource?

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Ronald Quick

I have the same problem.

Ronald Quick

https://community.logos.com/discussion/comment/1055963#Comment_1055963

I can access other media (Mounces' Greek videos).

Mark

https://community.logos.com/discussion/comment/1055964#Comment_1055964

I can access other media (Mounces' Greek videos).

Yes, so can I. But the Wallbuilders media cannot be accessed. Anyone else having the same problem?

Kyle G. Anderson

https://community.logos.com/discussion/comment/1055971#Comment_1055971

I can replicate this on a Windows machine. We'll look into it.

Mark

https://community.logos.com/discussion/comment/1056015#Comment_1056015

Thanks, Kyle

Mark

https://community.logos.com/discussion/comment/1056015#Comment_1056015

I can replicate this on a Windows machine. We'll look into it.

Kyle, is there any update on this? Need to know whether I need to return this resource for not working.

Ronald Quick

https://community.logos.com/discussion/comment/1059080#Comment_1059080

I still cannot access the media. Is there any update?

Mark

https://community.logos.com/discussion/comment/1059492#Comment_1059492

I have just written an email to my salesperson asking for a refund

Ronald Quick

https://community.logos.com/discussion/comment/1059500#Comment_1059500

I don't blame you for asking for a refund. It's a great collection, but if you can't access the media you're missing out on a lot of it.

I purchased mine in 2012 when it was still on CD. The media is in mp3 and WMV format, so I can still access it outside of Logos.

Mark

https://community.logos.com/discussion/comment/1059505#Comment_1059505

I simply do not see it worth the money without the media. Hopefully they will respond positively to a refund. I am one month and 3 days since I purchased.

Ronald Quick

https://community.logos.com/discussion/comment/1059510#Comment_1059510

I would expect them to honor your request for a refund since they were aware of the problem. They usually do a good job at taking care of their customers.

Ronald Quick

https://community.logos.com/discussion/comment/1059546#Comment_1059546

Kyle,

Is there an update on getting Logos to play these media files?

Ronald Quick

https://community.logos.com/discussion/comment/1062848#Comment_1062848

Bump.

Ronald Quick

https://community.logos.com/discussion/comment/1068776#Comment_1068776

Wallbuilders media still will not play. Is there an update on when this will be fixed?

Mark

https://community.logos.com/discussion/comment/1075261#Comment_1075261

I returned the resource since the problem was not fixed and there was no response from FL. I am quite sure FL will honor a request to return the product even if it has been long past 3 months for you. You have repeatedly asked for help with this.

Simon’s Brother

https://community.logos.com/discussion/comment/1075314#Comment_1075314

Since this is a known issue and they have not resolved it the product should at the very least have a warning on its webpage that there is an issue with the media. Have they done this?

Ronald Quick

https://community.logos.com/discussion/comment/1075344#Comment_1075344

I received an email from Logos tech support. I was able to download the media and now am able to access the videos. I'm not sure when this was fixed, but it's working now.

Thanks Logos.

Mark

https://community.logos.com/discussion/comment/1075842#Comment_1075842

Well I am glad for you. It is a great resource. Wish I had it, but now will not try again without a sale