Missing resources
Shalom! I have been away from the Web App for a few months and started using the Mobile App. Today, I am on my computer again writing my paper, but when I try to use the Web App, quite some resources are gone. I got the message "You don't own (name of resource)", but I am clearly still using the exact same resource on my Mobile App! Can anyone help? Thank you!
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Some resources come 'free' with the mobile app but do not appear on the Desktop unless you go to the trouble of purchasing them.
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
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Thanks for replying Mike!
I'm actually on a paid package that includes the books I need to use. And to confirm that I still have those books, I actually clicked on the "Learn More" button under "Add it to your library" in the box that said I don't own the resources. I was redirected to page that actually said I already own the book (that was the case yesterday; today the redirected page is sadly itself broken)
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Hi Ron
Can you provide some examples of resource that are missing on the web app?
Thanks, Graham
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Thanks Graham! The two that I use frequently are the Lexham Hebrew Bible and the Enhanced Brown-Driver-Briggs Hebrew and English Lexicon. They worked perfectly fine before, and still are on my mobile app.
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Strange
ive tried LHB on the web app and it works fine on my iPad.
I suggest you contact Customer Services to see if something strange has happened to your licenses.
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