Logos 8 does no start

I double click on logos 8 desktop icon and a blue logos sceen pops up for about 2 seconds and then vanishes. The logos software fails to start.

Can anyone offer some suggestions to resolve this problem?

thank you

Phililp Wood

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Comments

Mike Binks

Greetings Philip

In order for us to help you will need to let us know which Operating System you are using.

It might well save time in getting a solution if you use the link in my signature to provide some logs from your computer which you can attach to a post using the paperclip icon in the Description Header here.

I am sure we will get you up and running in short order.

philip wood

Hi Mike

I'm using windows 10.

Phil Wood

philip wood

Hi Mike

I have generate a log zip file, but I'm not sure about the paper clip part of your instruction. Can I send you an email with the zip file?

Phil Wood

Dave Hooton

I have generate a log zip file, but I'm not sure about the paper clip part of your instruction. C

When you reply to a post, it is an icon on the row above the text box; to the left of the Smiley face!

philip wood

Hi Mike

I tried pressing the control key and double clicking the logos desktop icon. I'm not sure if I have been able to produce the correct log files. Anyway, the files are attached below.

Phil Wood

0363.ResourceAuditLog.ltonlmos.0pg.txt 6646.LogosError-2.log 4263.LogosError.log 8306.LogosCrash.txt 8015.cef.log

Dave Hooton

Nearly there. We need you to compress the log folder as per the instructions at Step 2, and upload the resulting zip file. Do this ASAP after the problem occurs.

But try this first:

Open the Windows Control Panel, and click Programs and Features.
Right click Logos Bible Software and select Repair. Then start Logos whilst holding down the CTRL key.
If it fails, upload the logs.