Bug in Canvas

Charlie DeLoach
Charlie DeLoach Member Posts: 1
edited November 2024 in English Forum

Everytime I try to open Canvas my entire app freezes and I have to manually close and restart.

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  • Fred Chapman
    Fred Chapman Member Posts: 5,899 ✭✭✭

    Welcome to the forums. Please provide logs. You can get information about creating and uploading logs by clicking the link in my signature line.

    Logging Tool

  • Ken Gowen
    Ken Gowen Member Posts: 2

    I'm facing the same problem.  I'm really looking forward to using this feature but it just isn't working. 

  • Dave Hooton
    Dave Hooton MVP Posts: 35,868

    Charlie DeLoach said:

    Everytime I try to open Canvas my entire app freezes and I have to manually close and restart.

    I wonder if you own it.

    If it appears faded in the Docs > New menu, and/or you get a message "...currently unavailable" when you hover over it, you don't own it.

    You need the Bronze or Full Feature Set.

    Dave
    ===

    Windows 11 & Android 13

  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Community Manager, Logos Employee Posts: 1,193
    https://community.logos.com/discussion/comment/1063862#Comment_1063862

    Dave Hooton said:

    Charlie DeLoach said:

    Everytime I try to open Canvas my entire app freezes and I have to manually close and restart.

    I wonder if you own it.

    If it appears faded in the Docs > New menu, and/or you get a message "...currently unavailable" when you hover over it, you don't own it.

    You need the Bronze or Full Feature Set.

    Charlie,

    You do not yet own the Canvas Tool.  You can add this feature to your library by ordering an upgrade that includes it, as Dave has suggested.

    However, trying to open this should not crash Logos. Please open Logos and click on the Help menu (three vertical dots in the upper left).  Choose “About Logos Bible Software”.  Do you see an option for “Update now”?  If you do, please click on it so that Logos can update.  

    If you need further help with this, please contact Customer Support at 1-800-875-6467 or customerservice@faithlife.com. 

  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Community Manager, Logos Employee Posts: 1,193
    https://community.logos.com/discussion/comment/1063845#Comment_1063845

    Ken Gowen said:

    I'm facing the same problem.  I'm really looking forward to using this feature but it just isn't working. 

    Ken,

    I can confirm that you do not yet own the Canvas Tool.  You can add this feature to your library by ordering an upgrade that includes it.

  • Ken Gowen
    Ken Gowen Member Posts: 2
    https://community.logos.com/discussion/comment/1063845#Comment_1063845

    Thanks Joe.  I figured that that was the case.  I was just hoping that when I upgrade to a new edition that my original investment in the program woud include changes in the features of the program for free.  I undertand why Logos would charge for any additional resources that are provided in the new edition but was surprised to see that program upgrades aren't included in the original price.  My bad.  Thanks.

    Ken

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