Docs not loading

Dennis Toll

This is a new problem. When I try to open Docs, an error message comes up, saying the document was blocked by an extension. I tried disabling all the extensions. I tried to open in an incognito tab (where extensions are also disabled), and I cleared my cache and cookies. Nothing helped. The docs do not open. I can open different guides and tools, but nothing under the Docs.

Dennis Toll

Some more information: In the Docs list, sermons and reading plans WILL load. But Passage LIsts and Clippings will NOT load.

David Schwegler (Faithlife)

https://community.logos.com/discussion/comment/1060259#Comment_1060259

Hi Dennis,

Can you let me know this info so I can investigate?

- OS (Windows/Mac/etc)

- Browser

- Browser version

Thanks!

Dennis Toll

https://community.logos.com/discussion/comment/1060574#Comment_1060574

Chrome OS (Chromebook)

Chrome

76

Thanks

David Schwegler (Faithlife)

https://community.logos.com/discussion/comment/1060720#Comment_1060720

Hi Dennis,

Very sorry for the delay in getting back to you.

If you sign in to documents.logos.com, your Clippings/etc should become visible on app.logos.com. This is because Clippings (and some other documents) haven't yet been fully implemented on the web app, so it loads a read-only view from documents.logos.com.

--David

Dennis Toll

https://community.logos.com/discussion/comment/1065826#Comment_1065826

Thanks. Very helpful. That worked!