Can't install Logos on my new Mac

Mark Barnes

I'm trying to install Logos on my new MacBook Pro, but setup keeps failing. I get to the bit where it's supposed to let me choose how much of my library to install, but I keep get "Failed to load. Retry." Clicking Retry gives me approximately 1-minute wait, but then the message repeats. I have an active internet connection.

Dave Hooton

Trash Logos, re-download, drag to Applications folder and try again.

What version of OS?

JT (alabama24)

Mark Barnes said:

setup keeps failing

You aren't on beta macOS, are you? I know that changes are coming which regulate which apps can be installed on macOS without elevated permissions. 

JT (alabama24)

Mark Barnes said:

I'm trying to install Logos on my new MacBook Pro, but setup keeps failing. I get to the bit where it's supposed to let me choose how much of my library to install, but I keep get "Failed to load. Retry." Clicking Retry gives me approximately 1-minute wait, but then the message repeats. I have an active internet connection.

Have you tried restarting the device? Do you plan to attempt the "scan" method? 

Mike Binks

Mark Barnes said:

I'm trying to install Logos on my new MacBook Pro, but setup keeps failing. I get to the bit where it's supposed to let me choose how much of my library to install, but I keep get "Failed to load. Retry." Clicking Retry gives me approximately 1-minute wait, but then the message repeats. I have an active internet connection.

Mark, loath though I am to 'teach my grandmother to suck eggs' you might help us with a couple of screen shots!

Command + Shift + 5 is your friend in this respect.

Mark Barnes

https://community.logos.com/discussion/comment/1064842#Comment_1064842

I ended up skipping the step and downloading resources manually from within Logos. I suspect it was a server issue.