Mobile Ed Videos Access Issues (Faithlife TV)

I am not getting access to some Faithlife Mobile Ed videos:

Mobile Ed: Providing Hope: Pastoral Care in Hospital Visits, Death, and Funeral Services (1 hour course) by Grant Fishbook. I can access it through the Faithlife TV web site, but not in the Faithlife TV apps for the Apple TV and iOs. (Or in the Logos 8 Desktop and Logos 8 iOS apps, where I can access the other Mobile Ed videos.)

Mobile Ed: Further Investigations into The Unseen Realm by Michael S. Heiser. I can't seem to get to this one through any of the platforms I mentioned above.

Anybody else running into this problem?

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Brad

Anybody? (Users) How about any any input from the Faithlife team on what might be the problem/solution?

Jennifer Raboteau-Siler

https://community.logos.com/discussion/comment/1066010#Comment_1066010

Brad -

I was able to recreate the problem you were having. It was a licensing issue on our end. It should be resolved now. Please let me know if you have any other issues with this Mobile Ed title.

Brad

https://community.logos.com/discussion/comment/1067090#Comment_1067090

Thank you so much, Jennifer, but the Mike Heiser title is still not accessible for me. Thankfully, I am watching the Fishbook title now, though. Any ideas about the Heiser title access?

Dave Dunkin (Logos)

https://community.logos.com/discussion/comment/1067190#Comment_1067190

The courses in the Mobile Ed: Further Investigations into The Unseen Realm bundle are:

The Cosmic Mountain: https://faithlifetv.com/items/651938
Sons and Daughters of God: https://faithlifetv.com/items/679281
Divine Rebellions: https://faithlifetv.com/items/673026

Brad

https://community.logos.com/discussion/comment/1067242#Comment_1067242

The courses in the Mobile Ed: Further Investigations into The Unseen Realm bundle are:

The Cosmic Mountain: https://faithlifetv.com/items/651938

Sons and Daughters of God: https://faithlifetv.com/items/679281

Divine Rebellions: https://faithlifetv.com/items/673026

Thank you very much, Dave, that solves the mystery! Could those courses also be tagged with the search terms "Unseen Realm" and "Heiser?" Unfortunately when I search for those terms in the Faithlife TV apps and on faithlifetv.com, neither string will bring up those three courses.

"Heiser," however, will indeed bring them up in the Logos 8 desktop library. "Unseen Realm" as a filter will not.