https://support.logos.com/hc/en-us/categories/360000675231-Logos-Training
One of the areas in which Faithlife has made significant progress is in training and documentation. Okay, the progress in documented older material seems to have ground to a halt but new data is generally documented and the Help file is usually up to date. Blogs and videos provide solid training although as users we often forget to look for it. Despite these efforts, this past week has had threads illustrating how seasoned users are still waiting for features or fixes that were done months to years ago.
I suggest that your training group look at the features that are not used extensively and then post a series of blogs:
- basic use for the Sunday school teacher and laity
- intermediate use for the pastor
- advanced use for academia
- the nitty gritty details so everyone can explain oddities, identify errors/shortcomings, and find their own most convenient workflow
The blog posts should encourage questions from the readers so that subsequent posts address the issues of real users. This would also help Logos discover whether lack of use reflects (a) lack of need (b) design causing usability issues or (c) lack of awareness that the feature exists. Example of b: in the forums a number of users have given up on Workflows because of the clutter of multiple notes without a simple way for a mass turnoff via Visual Filters icon.
