Logos 8 not starting

Luke Fletcher

Hi, 

I've have no problem using - until yesterday when Logos doesn't open.  It looks like it's going to load with the big blue image which appears for only a few seconds - but nothing is then open.  

I've tried to download the program again - and it says I'm up to date.

I've attached the logs (hopefully correctly)

Kamira Rea

Hi Luke,

It looks like your logs failed to attach. Here are a few links to articles to assist you in collecting and attaching logs.

https://wiki.logos.com/Uploading_Logs

https://wiki.logos.com/Diagnostic_Logging

https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files

Hope that helps [:)]

Luke Fletcher

https://community.logos.com/discussion/comment/1068858#Comment_1068858

2350.LogosError-2.log

Dave Hooton

https://community.logos.com/discussion/comment/1068863#Comment_1068863

Luke, that file is not what we need

Please read https://wiki.logos.com/Diagnostic_Logging carefully and upload the compressed zip file

Luke Fletcher

https://community.logos.com/discussion/comment/1068867#Comment_1068867

Hopefully this works?

1832.Logos.zip

Dave Hooton

https://community.logos.com/discussion/comment/1068876#Comment_1068876

The important log is missing. Make sure you enable logging (hold down CTRL key) whilst starting Logos. Then upload the logs immediately after it fails.