What's the deal with the FamilyLife Edition?

Mattillo
Mattillo Member Posts: 6,245 ✭✭✭✭
edited November 2024 in English Forum

Anyone know what the deal w/ this is?  It is free (for me at least) but it doesn't list what is included.  I've heard some say it comes w/ a forced Faithlife TV subscription that you have to cancel but I don't see that under my subscriptions.  Also there is some ominous language of (didn't catch that when I snagged it): By purchasing this product I agree to have my personal information shared with FamilyLife, and for my shared personal information to be governed by FamilyLife's Privacy Policy and FamilyLife's Terms of use.

https://www.logos.com/familylife 

Comments

  • Richard Villanueva
    Richard Villanueva Member Posts: 510 ✭✭

    The Family Life website seems to have this mentioned in their show notes of a podcast (released today, Jan 8, 2020). I have not listened to it... but maybe I will now to see what is mentioned. If it's freely available, might be helpful to the parents in my church!

    https://www.familylife.com/podcast/familylife-today/ 

    Screenshot from the site...

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  • DMB
    DMB Member Posts: 14,494 ✭✭✭✭

    1. Well, they gave you fair warning. Even if you failed to scan every nook and crany of the web page.

    2. When you gave your personal info to FL, hopefully they told you it was not strictly Bellingham (though all their google/FB hooks, maybe irrelevant).

    3. But ... they can properly pray for you (their privacy statement). Think on the bright side!

    "If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.

  • Richard Villanueva
    Richard Villanueva Member Posts: 510 ✭✭

    Denise said:

    1. Well, they gave you fair warning. Even if you failed to scan every nook and crany of the web page.

    They did link it in three separate locations, top, middle, and bottom of the site page. Worth reading through. I'm not familiar with Family Life, but I am familiar with Campus Crusade for Christ (or Cru, as it is called now...)

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  • NB.Mick
    NB.Mick MVP Posts: 16,269

    Mattillo said:

    Anyone know what the deal w/ this is?  It is free (for me at least) but it doesn't list what is included.

    Thanks for telling! Since it's free I took the chance and bought it. What downloaded to my library as new resources was the PD 151 Mobile Ed course (indicated by blue arrow below). I probably may have a Fathlife TV subscription now - shaded blue - haven't used that in the past, maybe I'll check it out

    Since it is named "Logos Basic FamilyLife" edition I suspect that all the content in the golden box below is part of Logos Basic. 

    Have joy in the Lord! Smile

  • Gordon Jones
    Gordon Jones Member Posts: 743 ✭✭

    I got the Logos 8 Basic: FamilyLife Edition Bundle because it said it was free. But now I'm noticing some unexpected things.

    • The "4-hour, interactive video course" on marriage is Mobile Ed PD151 and it isn't free for me to own, as I'd expected but, like the FaithLife TV Plus subscription, it's a temporary licence. That's fine. A temporary licence isn't necessarily without value, but I would have appreciated a clear explanation that what was being offered was a loan, not a gift. Questions naturally arise: Do I get to watch it just once and at a time of my choosing, and then it disappears? Do I have a limited time to watch it e.g. 6 months? Or is it available for the same length of time as the TV deal i.e. 3 months?

    • I have been conditioned by Logos' frequent and welcome offers of free books to just 'buy' them regardless whether I'm interested in the topic; I might not be interested in it right now, but who knows what might be important to me in the future, right? Despite the repeated "Get It Free" buttons and assurances, including "completely free!," the FamilyLife Edition Bundle isn't free: it costs you some of your personal data. Cash might not be exchanged but, unlike genuinely free resources, this isn't actually free: there's a transaction. And, for those Logos customers who automatically and gleefully click "Buy" whenever they see something advertised as free, it's not a nice feeling to later find out that they (read I) should have read the small print first. A much better button would be "I Agree" rather than "Get It Free." To be clear, this isn't a free gift. It's a quid pro quo.

    • After acquiring the bundle I accidentally hit the back button on my web browser and was surprised to see that the bundle, which was now apparently mine and confirmed as such by an email from Logos, was still available to purchase and, this time, it will cost me $14.99. For a product that is both free and already acquired, this is both odd and confusing.

     

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    All “basic“ libraries come with “temporary” licenses. You won’t “own” them, but they are free to use. 

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  • Gordon Jones
    Gordon Jones Member Posts: 743 ✭✭

    All “basic“ libraries come with “temporary” licenses. You won’t “own” them, but they are free to use. 

    The Logos 8 Basic page indeed says that "The features, datasets, and books provided in Logos 8 Basic are “access-only”, which means you have access to them, but do not own them permanently." www.logos.com/product/168880/logos-8-basic

    But the FamilyLife Edition page, to which a Logos email and the FamilyLife website links *directly*, provides no such explanationwww.logos.com/familylife 

    Any "free" product ought to be free, and it should be made clear whether that means free to own, free to access for a defined period (e.g. a time-limited subscription), free to access until further notice, or whatever. Longstanding customers, power users and frequent contributers to the Logos fora might well know that Logos Basic only includes temporary licences but the more casual Logosian and in particular the new user, who Logos seeks to attract with the offer of a free Basic package, aren't likely to know this.

    I don't mean to seem contentious or appear ungrateful. I adore Logos! Clarity of communication is always important.

  • Mattillo
    Mattillo Member Posts: 6,245 ✭✭✭✭

    On one hand, I'm a little upset about the sharing of data as I have always trusted Logos not to share my data BUT on the other hand it is clearly stated on the page and I have no one to blame but myself.  I should have understood that nothing is really free and there is always a catch.  I'll just have to not blindly trust Logos in the future and make sure to read things more carefully.  I read through the privacy policy of the FamilyLife links and there is a clause where you can request that your data be deleted so I'll try that but once it is out of the bag it is hard to grab all the pieces.  Oh well.

    I have FL connect so I already have FLTV and I don't see anything on my subscriptions page so I'm clear there I think.  As Gordon said, I went back to look at the package again and the package now wants $14.99 which I believe is the faithlife tv price? Odd behavior for sure.

  • PetahChristian
    PetahChristian Member Posts: 4,635 ✭✭✭

    There's no PDP to show Resources included, and I didn't know if I'd even get anything new I hadn't already had, so I didn't try it out.

    Also a bit leery of the FL TV trial, as I wouldn't want that subscription to affect my FL Connect subscription (which already includes that benefit).

    If we're to give away our data, I'd hope we could specifically see what we'd receive in return.

    (Was I the only person to initially think that FamilyLife was part of Faithlife, until I followed the privacy policy link to learn that it was a completely different ministry? I had never heard of FamilyLife before this. Perhaps that distinction could be clarified on the landing page?)

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • GaoLu
    GaoLu Member Posts: 3,531 ✭✭✭

    $14 for me too and I don't have any FLTV subscription, although I have had a recent free offer subscription that has terminated.  At some point I found one $8 book available that I didn't have, but it wasn't worth paying $14.99 to get an $8 book for free and FLTV doesn't work where I live (overseas).   

  • Jan Krohn
    Jan Krohn Member Posts: 3,879 ✭✭✭

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  • Vincent Chia
    Vincent Chia Member Posts: 428 ✭✭

    Can I return this product and get my personal data back? :)

    Director

    Elyon Family Clinic & Surgery Pte Ltd

    Singapore

  • David Wanat
    David Wanat Member Posts: 1,834 ✭✭✭

    Can I return this product and get my personal data back? :)

    im reluctant to get the few resources I don’t already have because their personal data TOS seem a bit much.

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  • DAL
    DAL Member Posts: 10,877 ✭✭✭

    Can I return this product and get my personal data back? :)

    im reluctant to get the few resources I don’t already have because their personal data TOS seem a bit much.

    That and I don’t see a detailed list of what’s included or getting since I own a lot.

    DAL

  • Christopher Bucklin
    Christopher Bucklin Member Posts: 40 ✭✭

    Can I return this product and get my personal data back? :)

    I ordered it, then saw this thread, then called and had them take it off my account before I opened up logos and downloaded anything.

  • Mathew Haferkamp
    Mathew Haferkamp Member Posts: 459 ✭✭

    Hey Christopher did they say that your information was not sent to familylife?

    I have talked to them today seeking the same and I am now waiting on a supervisor to call.  (because according to him "everyone" is at a meeting).

    I guess buying at logos is buyer beware from now on!!!

  • Barnabas
    Barnabas Member Posts: 510 ✭✭

    Hi this said it cost me nothing. I just wanted those free books and there's no indication anywhere i have a recurring subscription. faithlife tv will run out but i think I keep the books. It does not show and subscriptions. please respond faithlife. 

    John 3:17 (ESV)
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  • Barnabas
    Barnabas Member Posts: 510 ✭✭

    Does temporary = permanent access but not ownership? Honestly that works for me.

    John 3:17 (ESV)
    For God did not send his Son into the world to condemn the world, but in order that the world might be saved through him.

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    Chrisser said:

    Does temporary = permanent access but not ownership? Honestly that works for me.

    Temporary really means “don’t own.” Resources you acquire access to from a Faithlife Connect subscription such as The monthly previews are “temporary“ and you lose access at the end of the month. There are a bundle of resources you gain access to through FL connect which  are “temporary” and you lose access when you stop subscribing. These are “temporary” as well. You do not own them. You will not get any “Dynamic Pricing” for having access if you purchase a bundle with them included. However, FL does not have plans to remove them from your account. I would doubt any would be removed which are in public domain or which are owned by FL itself. 

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  • Christopher Bucklin
    Christopher Bucklin Member Posts: 40 ✭✭

    Hey Christopher did they say that your information was not sent to familylife?

    I have talked to them today seeking the same and I am now waiting on a supervisor to call.  (because according to him "everyone" is at a meeting).

    I guess buying at logos is buyer beware from now on!!!

    She said she wasn't sure. She said she'd but a "block" on it, whatever that means. I'm kinda just hoping for the best at this point.

  • DMB
    DMB Member Posts: 14,494 ✭✭✭✭

    I guess buying at logos is buyer beware from now on!!!

    When they were giving you credit in exchange for your personal information, there might of been a clue there.

    But keep in mind, we're talking name and email address. Like at Home Depot, for your receipt. Not terribly private.

    "If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.

  • David Wanat
    David Wanat Member Posts: 1,834 ✭✭✭

    Denise said:

    I guess buying at logos is buyer beware from now on!!!

    When they were giving you credit in exchange for your personal information, there might of been a clue there.

    But keep in mind, we're talking name and email address. Like at Home Depot, for your receipt. Not terribly private.

    i think it’s more a concern of what they plan to do with the data. I followed the links on the EULA, and it does seem like you could potentially be deluged with all sorts of spam, where opting out is per their agreement.

    of course, when something is free, you pay for it with personal data. That’s why I haven’t gone ahead with it.

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  • Gordon Jones
    Gordon Jones Member Posts: 743 ✭✭

    of course, when something is free, you pay for it with personal data.

    I think I know what you mean but this sentence is actually a non sequitur and, indeed, is contradictory. Something you must pay to receive, whether you are giving money or personal information or whatever, isn't free. A transaction is involved. Your personal information has value. When something is free, you don't pay for it.

    Logos doesn't usually slip up and mislead customers this way. Logos' "Free Book of the Month" is free, as are the other FaithLife family FBOTMs. The reason I got the FamilyLife edition without reading the small print is because I trusted that Logos knows the meaning of words and I therefore assumed - rightly - that Logos agrees that free means what it means. The error here is the juxtaposition of two contradictory ideas (free/not free) and that's why people feel confused and/or misled.

    There's nothing wrong with saying "I'll give you this if you give me that." But we can't then say that what you're getting is "free."

    Logos rocks. They've simply chosen the wrong word to describe this offer.

  • DAL
    DAL Member Posts: 10,877 ✭✭✭

    Question: I already have Faithlife Connect no library and it comes with FL TV.  Will this add an extra charge after a while? It seems like everyone is confused about this freebie.

    DAL

  • Mattillo
    Mattillo Member Posts: 6,245 ✭✭✭✭

    DAL said:

    Question: I already have Faithlife Connect no library and it comes with FL TV.  Will this add an extra charge after a while? It seems like everyone is confused about this freebie.

    DAL

    I'm in the same boat as you.  After grabbing the FamilyLife edition, I didn't notice any additional subscriptions in my library for FLTV.  

  • David Wanat
    David Wanat Member Posts: 1,834 ✭✭✭

    of course, when something is free, you pay for it with personal data.

    I think I know what you mean but this sentence is actually a non sequitur and, indeed, is contradictory. Something you must pay to receive, whether you are giving money or personal information or whatever, isn't free. A transaction is involved. Your personal information has value. When something is free, you don't pay for it.

    Logos doesn't usually slip up and mislead customers this way. Logos' "Free Book of the Month" is free, as are the other FaithLife family FBOTMs. The reason I got the FamilyLife edition without reading the small print is because I trusted that Logos knows the meaning of words and I therefore assumed - rightly - that Logos agrees that free means what it means. The error here is the juxtaposition of two contradictory ideas (free/not free) and that's why people feel confused and/or misled.

    There's nothing wrong with saying "I'll give you this if you give me that." But we can't then say that what you're getting is "free."

    Logos rocks. They've simply chosen the wrong word to describe this offer.

    it’s not a contradiction. It’s a saying pointing out nothing is really free. 

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  • mab
    mab Member Posts: 3,072 ✭✭✭

    Free continual use for most people satisfies the need for resources with a lot of people in what is largely invisible to others.

    FWIW, free libraries like this is actually what's paid for on the part of Faithlife and the actual dollars of people who purchased to sustain the creation of all these materials. I look at this as just electronic grace.

    The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

  • Gordon Jones
    Gordon Jones Member Posts: 743 ✭✭

    of course, when something is free, you pay for it with personal data.

    I think I know what you mean but this sentence is actually a non sequitur and, indeed, is contradictory.

    it’s not a contradiction. It’s a saying pointing out nothing is really free. 

    Hi David, is that a saying? [:D]

    I know that there is the saying "There ain't no such thing as a free lunch" but that doesn't mean that nothing is free to you, only that someone is paying for it. The air we breathe is 100% free (unless we're on oxygen in hospital) and a lunch is free to you if someone else is paying. If TANSTAAFL is the saying you had in mind, it doesn't mean what you think it means. I'm sorry if I'm misunderstanding.

    Every blessing.

  • David Wanat
    David Wanat Member Posts: 1,834 ✭✭✭

    of course, when something is free, you pay for it with personal data.

    I think I know what you mean but this sentence is actually a non sequitur and, indeed, is contradictory.

    It’s a variant of TANSTAAFL used in some tech sites I’ve seen.

    it’s not a contradiction. It’s a saying pointing out nothing is really free. 

    Hi David, is that a saying? Big Smile

    I know that there is the saying "There ain't no such thing as a free lunch" but that doesn't mean that nothing is free to you, only that someone is paying for it. The air we breathe is 100% free (unless we're on oxygen in hospital) and a lunch is free to you if someone else is paying. If TANSTAAFL is the saying you had in mind, it doesn't mean what you think it means. I'm sorry if I'm misunderstanding.

    Every blessing.

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  • PetahChristian
    PetahChristian Member Posts: 4,635 ✭✭✭

    Since FL has clarified that the information shared is name and email address, perhaps it's not as "expensive" as we originally thought?

    Grateful for this.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • PetahChristian
    PetahChristian Member Posts: 4,635 ✭✭✭

    Mattillo said:

    DAL said:

    Question: I already have Faithlife Connect no library and it comes with FL TV.  Will this add an extra charge after a while? It seems like everyone is confused about this freebie.

    DAL

    I'm in the same boat as you.  After grabbing the FamilyLife edition, I didn't notice any additional subscriptions in my library for FLTV.  

    From an email from Jan that provided clarifications from FL, there's no subscription, no future charge, and no credit card needed.

    Enjoy your three free months (if you don't already have access to FLTV)!

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Bruce Dunning
    Bruce Dunning MVP Posts: 11,163

    Since FL has clarified that the information shared is name and email address, perhaps it's not as "expensive" as we originally thought?

    Grateful for this.

    [Y]

    Using adventure and community to challenge young people to continually say "yes" to God

  • DAL
    DAL Member Posts: 10,877 ✭✭✭

    Well, I went for it.  As expected, only the Mobile Ed course on marriage downloaded.  Not bad for a freebie!

    DAL

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,827 ✭✭✭

    Where has this been clarified by FL?

    Since FL has clarified that the information shared is name and email address, perhaps it's not as "expensive" as we originally thought?

    Grateful for this.

  • PetahChristian
    PetahChristian Member Posts: 4,635 ✭✭✭

    Where has this been clarified by FL?

    On the FamilyLife landing page.

    It used to say "I agree to have my personal information shared with FamilyLife," but now it says "I agree to have my name and email address shared with FamilyLife."

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • David Wanat
    David Wanat Member Posts: 1,834 ✭✭✭

    I decided to try it, but it looks like zero new resources for me.

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